Operations Support Specialist

About Us

We are a licensed Canadian Customs Broker committed to delivering exceptional service and expert guidance in cross-border trade. With a strong focus on accuracy, compliance, and customer care, we support a wide range of clients in navigating the complexities of customs regulations.

Position Overview

This position is located at our Vancouver downtown office and is available to start immediately. It involves all aspects of the duties and responsibilities associated with Customs Clearance/Customs Brokerage, including requesting and receiving information from clients, completing customs clearance documentation, processing import documentation, and supporting internal clients.

You will assist in ensuring that all entries are released, classified, and billed accurately within our established service standards.

This position will also provide cross-functional coverage and support for the Air and Ocean teams during employee vacations, holidays, and other periods of increased workload, as required. The successful candidate must be comfortable working across different clearance functions and adapting to changing operational priorities.

In-office training is required.

After training has been completed, this role will be classified as hybrid, with onsite work mandatory at least 2 days per week.

Key Responsibilities

• Request and obtain required information and documentation from clients to support customs clearance.
• Complete customs clearance documentation and process import documentation accurately and within established service standards.
• Assist with customs entries, including release, classification, and billing requirements.
• Provide operational support to internal teams and clients as required.
• Provide cross-functional coverage and support for the Air and Ocean teams during employee vacations, holidays, and periods of increased workload.
• Work across different clearance functions and adapt to changing operational priorities.
• Maintain accuracy, attention to detail, and timely processing while managing varying volumes of work.

Essential Qualifications

• Minimum 1–2 years of customs clearance experience
• CCS certified or currently in progress
• Commitment to exceptional customer service
• Strong attention to detail
• Professional demeanor, flexible attitude, and ability to efficiently multi-task
• Well-developed analytical and time management skills
• Ability to handle large volumes of work and meet tight deadlines
• Basic knowledge of Customs operations, laws and regulations, and other government departments is an asset
• Flexible schedule is an asset
• Authorization to work in Canada is required for this role

Why Join Us

• Collaborative and supportive team environment
• Opportunity to work with a diverse range of clients and industries
• Professional development and training opportunities
• Competitive salary and benefits package
• Hybrid work environment

Job Type

• Full-time, Permanent

Pay

• Starting at $24.00 per hour, depending on experience

Benefits

• Casual dress
• Dental care
• Extended health care
• On-site gym
• Tuition reimbursement
• Vision care

Schedule

• 8.5-hour shift with a 30-minute break
• Possible weekend shifts for vacation coverage
• Holidays available as overtime

Work Location

• Vancouver, BC – minimum 2 days per week
• Remote the remainder of the time

Pay: From $24.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Work Location: Hybrid remote in Vancouver, BC V6E 4A2