Operations Support Specialist

About the Position

We are looking for a dependable, organized, and customer-focused Operations Support Specialist to join our Non-Emergency Medical Transportation (NEMT) team in Methuen, MA.

This fast-paced office role involves handling incoming calls, documenting incidents, supporting daily operations, and communicating with clients, drivers, employees, and dispatch staff.

Key Responsibilities

• Call Handling: Answer incoming calls, assist callers, document information accurately, and direct concerns to the appropriate team.
• Incident Reporting: Record client and employee incidents, complaints, and safety concerns, escalating urgent matters promptly.
• Intervention Program: Coordinate and track employee and driver intervention activities, follow-ups, and documentation.
• Vehicle Support: Report vehicle breakdowns, mechanical problems, and safety concerns to the appropriate personnel.
• Operations & Administration: Maintain accurate records, follow up on outstanding issues, and assist dispatch and management with daily office tasks.

Benefits

• Holidays off
• Two weeks of vacation
• 40 hours of sick time
• Medical, dental, and vision insurance
• 401(k) retirement plan

Work Schedule

Monday–Friday | 6:00 AM–3:00 PM
40 hours per week, including a one-hour lunch break each day.

Location: Methuen, MA — 100% onsite. No remote or hybrid work available.

Apply Today!

If you're bilingual, dependable, enjoy helping people, and can stay organized in a busy office, we'd love to hear from you!

Join our team and help keep our transportation operations running smoothly.

We are an Equal Opportunity Employer.

Required Qualifications

• Fluency in both English and Spanish, with the ability to communicate effectively in both languages.
• Strong verbal communication, active listening, and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to handle a high volume of calls and manage competing priorities.
• Basic computer proficiency, including email, data entry, and Microsoft Office or Google Workspace applications.
• Ability to document information accurately and follow established procedures.
• Strong problem-solving skills and the ability to exercise sound judgment when escalating issues.
• Ability to remain calm, patient, and professional during challenging situations.
• Ability to maintain confidentiality when handling sensitive client, employee, and operational information.
• Dependable attendance, punctuality, and the ability to consistently work the assigned onsite schedule.

Preferred Qualifications

• Previous experience in customer service, call center operations, office administration, or transportation support.
• Experience in NEMT, healthcare transportation, logistics, dispatch, or a related environment.
• Familiarity with call tracking, incident reporting, or transportation management systems.