Operations Support Staff

About Us:

FIT HUB is a venture-backed technology driven health and wellness startup based in Jakarta, Indonesia. Founded in 2020, FIT HUB’s mission is to democratize access to Health and Wellness for all Indonesians. We believe that everyone should have access to improving their health and wellness, so we’ve built FIT HUB from the ground up to make exercising friendly, affordable, and fun for new gym-goers and fitness-enthusiasts alike.

The Opportunity:

The Operation Support Staff position is a crucial role in our company, responsible for ensuring that all administrative processes within the department adhere to company policies, industry regulations, and legal standards. This role requires a high level of administrative proficiency, excellent communication skills, and a keen eye for detail.

You will collaborate closely with the Operations team as well as various internal and external stakeholders to ensure the smooth implementation of compliance measures.

What You Will Do:

• Monitor and maintain adherence to club operation’s policies, regulations, and standards within the Operations Department related to Customer Experience.
• Conduct regular checking of administrative processes to identify areas of non-compliance or potential risk.
• Handle and escalate on compliance cases/findings/incidents to the CX Manager.
• Mitigate risks, ensuring a proactive approach to compliance-related challenges.

What We Need:

• A minimum of Associate's degree (D3) in a relevant or a related field, coupled with a proven track record in administrative roles.
• Strong familiarity with compliance principles, regulations, and standards, and the ability to interpret and apply them effectively.
• Exceptional attention to detail and a meticulous approach to work. The role requires a keen eye for identifying discrepancies, potential risks, and deviations from compliance requirements.
• Strong problem-solving skills and the ability to handle difficult or sensitive situations with empathy and professionalism.
• Ability to work collaboratively in a team environment and adapt to a fast-paced, dynamic work environment.
• A positive attitude, empathy, and a genuine passion for helping others.