Operations Support Supervisor

The Operations Support Supervisor is responsible for coordinating critical administrative and operational support functions for the plant/site. This role oversees activities related to training, warehouse support, customer documentation, logistics coordination, shipment processing, receiving, vendor/service coordination, and operational reporting to ensure efficient day-to-day business operations.

The position serves as a key link between operations, quality, customer service, logistics providers, vendors, and accounting functions.

• Coordinate daily operational support activities to ensure efficient plant operations and customer service.

• Manage laboratory and quality administrative functions including ISO management, documentation control, record retention, and customer Certificate of Analysis (COA) distribution.

• Ensure accurate and timely preparation of shipping paperwork, invoicing, and billing documentation.

• Coordinate outbound and inbound logistics with carriers, customers, and plant personnel.

• Support receiving activities for parts, supplies, and contracted services including documentation verification and system entry.

• Support creating Requisitions for parts and service the facility needs.

• Maintain operational records, production reports, shipping logs, and inventory-related documentation.

• Assist with scheduling and coordination of vendor services, contractors, and site support activities.

• Assist with scheduling of plant personnel

• Work closely with operations, maintenance, quality, accounting, and customer service teams to resolve issues and improve workflow efficiency.

• Support compliance with company policies, quality standards, safety requirements, and regulatory expectations.

• Identify and implement process improvements that enhance operational efficiency and administrative accuracy.

• Supervise and prioritize workload for operational support personnel as assigned.

• Provide backup support for key administrative and operational processes as needed.

• Associate’s degree preferred; equivalent operations or manufacturing experience considered.

• 3–7 years of experience in manufacturing, logistics, operations support, quality coordination, or administrative supervision.

• Strong organizational and multitasking skills in a fast-paced environment.

• Experience with shipping documentation, invoicing, logistics coordination, and customer communications.

• Proficiency in ERP systems, Microsoft Office, and data management systems.

• Ability to communicate effectively across departments and with external customers/vendors.

• Knowledge of manufacturing operations, quality systems, and supply chain processes preferred.