Operations Support Technician

About Us

At SWECO, our success is driven by innovation, engineering excellence, and the talented people who make our mission possible. As a global leader in particle separation and size reduction solutions, we are committed to delivering high-quality products, exceptional customer service, and industry-leading technology to customers around the world. We are seeking motivated, result-oriented professionals who share our commitment to safety, quality, continuous improvement, and teamwork. The ideal candidate will contribute to our tradition of excellence by demonstrating integrity, accountability, and a customer-focused mindset while supporting SWECO's mission to provide innovative solutions and lasting value to our customers. This position offers the opportunity to work in a collaborative environment where employees are empowered to develop their skills, support operational success, and contribute to the continued growth and innovation of our organization.

Our Company Values

People Matter - We value our employees, customers, and business partners. We create an environment where people are respected, empowered, and supported to work safely and contribute their best.

We Win Together - Collaboration drives our success. By working together across functions, locations, and teams, we achieve better results and strengthen our business.

Integrity - We act honestly, ethically, and transparently. We take accountability for our actions and make decisions that reinforce trust.

Agility - We embrace change, solve problems quickly, and adapt to evolving business and customer needs.

Built to Last - We build products, partnerships, and a company that withstands the test of time through quality, reliability, and continuous improvement.

Position Summary

The Operations Support Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Operations Support Technician identifies opportunities to improve service delivery, and provides technical assistance, customer preventative maintenance (PM) service, on-site customer warranty work, equipment start-up for larger sifter equipment and other major installations as needed.

Key Responsibilities

• Demonstrates knowledge and ability to rebuild and maintain centrifuge RTA’s as part of SWECO’s centrifuge RTA rebuild program, along with all SWECO equipment, and maintains field test equipment.
• Ability to create and maintain an open and effective communication system between the field sales, customer service, and sales management to better serve the needs of the customer, and the interests of the company.
• Ability to trouble shoot equipment and repair to meet customers expectations.
• Provide technical assistance via phone, fax or other forms of communications.
• Provide application, modification, and warranty information on equipment.
• Ability to complete technical product reports; reports on product problems encountered.
• Provide sales support for visiting customers to conduct field tests on equipment as requested.
• Plan and establish work schedule and assignments to meet customer demands.
• Handles other requests from management on a timely basis.
• Performs field testing along with quality & safety audits as requested.

Knowledge, Skills & Abilities

• Familiarity with ISO 9000 requirements and continuous improvement methods.
• Good interpersonal and sales skills with both internal and external customers, sales representatives, and personnel.
• Strong verbal and written communication skills.
• Must have initiative and ability to work effectively with little direction and/or few guidelines.
• Excellent analytical, administrative, communications and organizational skills.

Qualifications & Experience

Required

• High School diploma or equivalent.
• 5 years of mechanical assembly experience.
• Must have a valid driver’s license and the ability to drive to customer sites to provide services as requested. Ability to obtain and maintain a valid CDL license to drive Sweco Trucks (can be acquired once hired).
• Proficiency in Microsoft Office.

Preferred

• Certification and/or trade school completion.
• Mechanical aptitude, electrical background.

Working Conditions & Travel

• This position requires 10-50% of travel per month, depending on business productivity. Extensive travel may be required as needed.
• This role follows a full-time schedule and requires regular in‑person work at our Florence, KY office. Candidates must live within commuting distance. Must have the legal right to work and reside in the United States without visa sponsorship.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person