Operations Support Worker

Operations Support Worker

Part-Time | Permanent | 20 hours per week
SCHADS Crisis Level 1 / Social Level 1
Social Mission - Homelessness - Mt Isa

Make a real difference every day.

Are you passionate about helping people experiencing homelessness and disadvantage?

Join The Salvation Army as an Operations Support Worker and play a hands-on role in creating a safe, welcoming and supportive environment for people working towards positive change.

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

What you'll do
Working alongside Case Managers and the wider team, you will:

• Provide practical, person-centred and trauma-informed support.
• Build positive relationships that encourage independence and self-determination.
• Respond to immediate needs and escalate risks appropriately.
• Support day-to-day operations including transport, cleaning, gardening and administration.
• Maintain accurate client records and contribute to case reviews and team meetings.
• Work collaboratively to identify service improvements and achieve better outcomes for participants.
• Help create a safe, inclusive and respectful environment for everyone.

What you'll bring

We're looking for someone who is:

• Compassionate, respectful and genuinely committed to supporting others.
• Experienced in community services, homelessness or a related field - or brings equivalent skills and experience.
• Confident working with people from diverse cultural and social backgrounds.
• Able to apply strengths-based, trauma-informed and culturally inclusive approaches.
• A strong communicator who works well as part of a team.
• Practical, reliable and willing to get involved wherever support is needed.

Essential requirements
✔ Working with Children/Vulnerable People Check
✔ First Aid & CPR Certificate
✔ Valid Driver Licence

This is more than a support role - it's an opportunity to help people feel safe, supported and empowered to take their next step.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free)
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you are ready to inspire and empower young people to reach their full potential, please submit your resume and a cover letter outlining your qualifications and interest in the position. We look forward to hearing from you!

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.