Operations Team Lead, AI & Automation

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary

Rakuten is now looking for a Team Lead to join our Operations Support team. Responsible for analyzing detailed operational information for a variety of clients across the advertising network. Perform quality audits and data reconciliation to a high degree of quality. Ensure application of network and advertiser rules in support of areas like compliance monitoring, partnership quality analysis, and more. Train others to do the above, direct tasks to junior team members, and communicate with team management to estimate and ensure capacity appropriate to business needs.

Key Responsibilities

• Ensure operational tasks include capacity estimation aligned to business KPIs
• Lead operations training for new team members.
• Discover and monitor advertisers’ information on websites and internal platforms utilizing internal tooling.
• Critically review and proofread all website content, including articles, product descriptions, and marketing materials, to ensure policy adherence, precise meaning, and accurate data representation.
• Produce regular reports, either independently or collaboratively with a team, ensuring timely delivery.
• Maintain and build ongoing audit templates and ad-hoc audit templates.
• Create new and keep existing written documentation up to date.
• Collaborate with the cross-to effectively address and resolve client-related challenges.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• English fluency: Upper-Intermediate/Advanced with strong written accuracy
• Detail-oriented, thorough, and meticulous.
• Demonstrate ability to maintain high attention to detail while working with large volumes of text under time constraints.
• Strong time management and self-organization skills and ability to meet predetermined timeframes.
• Ability to work independently and with a team.
• Ability to accurately interpret complex documents and online policies.
• Basic understanding of HTML structure, ecommerce compliance is a plus; however, training will be provided.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team