Operations Team Lead

Job Summary

We are looking for an Operations Team Lead to manage and support our TikTok Live Commerce operations. This role will oversee daily live activities, Live Host performance, campaigns, and sales targets to ensure smooth and effective execution.

Key Responsibilities

• Plan and manage daily, weekly, and monthly TikTok Live schedules.
• Coordinate Live Host schedules, assignments, attendance, and live hours.
• Monitor live sessions and resolve operational issues promptly.
• Track key performance metrics including GMV, orders, conversion rate, viewers, and GMV per live hour.
• Coach and provide feedback to Live Hosts to improve sales, engagement, and performance.
• Support the onboarding and training of new Live Hosts.
• Work with E-Commerce, Marketing, Creative, and Operations teams on products, promotions, vouchers, and campaigns.
• Plan and execute major campaigns such as Double Digit, Payday, Platform, and Brand Campaigns.
• Develop effective selling angles, product positioning, and live session strategies.
• Prepare and review daily, weekly, and monthly live performance reports.
• Identify performance gaps and recommend actions to improve sales and operational efficiency.
• Monitor competitor activities, TikTok trends, and new Live Commerce features.
• Continuously improve live SOPs, workflows, and selling strategies.

Requirements

• Experience in TikTok Live, e-commerce, sales, or live operations.
• Experience managing or coaching a team, preferably Live Hosts.
• Strong communication, leadership, and problem-solving skills.
• Comfortable working with sales data and performance reports.
• Target-driven, proactive, and hands-on.
• Good understanding of TikTok trends and Live Commerce.
• Able to work in a fast-paced environment and support live operations when required.

Preferred Skills

• Experience with TikTok Seller Center, Shopee Seller Centre, or Lazada Seller Center.
• Knowledge of TikTok Live Studio or OBS is an advantage.
• Proficient in Microsoft Excel and Microsoft Office.
• Basic knowledge of TikTok Ads Manager and Affiliate Center is an added advantage.
• Familiar with TikTok trends, livestream operations, and social commerce.
• Ability to analyze sales performance and identify areas for improvement.

Why Join Us

• Be part of a fast-growing e-commerce and TikTok business.
• Gain hands-on experience in TikTok Shop and livestream operations.
• Work closely with Marketing, Livestream, and Operations teams.
• Opportunities for career growth and professional development.
• Dynamic, collaborative, and supportive working environment.