Operations Team Lead

Team Leader Operations - (Sabre Experience)

Key Responsibilities

• Manage international fare quotations, fare construction, and pricing requests with accuracy and efficiency.
• Process partial refunds and perform precise tax calculations in line with airline policies.
• Interpret and apply airline fare rules, routing regulations, and ticketing guidelines.
• Handle ticket issuance, reissuance, exchanges, and refund-related queries.
• Ensure compliance with airline policies, industry standards, and customer requirements.
• Maintain high levels of accuracy, productivity, and adherence to SLA commitments.

Required Skills & Expertise

• Strong working knowledge of Sabre GDS, with Cryptic Commands being mandatory.

• Sound understanding of:

• Fare Construction

• Fare Rules Interpretation

• Partial Refund Calculations

• Tax Calculations

• International Ticketing & Reissues

• Excellent analytical and problem-solving abilities.

• Strong communication skills with a customer-centric approach.

• Ability to work effectively in a fast-paced, deadline-driven environment while maintaining service quality.

Preferred Candidate Profile

• Proven experience in international airfare pricing, ticketing, reissues, and refunds.
• Strong attention to detail and accuracy in fare and tax calculations.
• Ability to interpret complex airline rules and resolve customer queries efficiently.
• Committed to delivering exceptional customer service and operational excellence.