Operations Team Lead

Role & responsibilities

• Supervise and coordinate the daily activities of the Operations team.
• Allocate work among team members and monitor productivity.
• Conduct regular performance reviews and provide coaching and training.
• Ensure adequate backup and succession planning within the team.
• Promote teamwork and maintain high service standards.
• Oversee placement documentation, slips, cover notes, endorsements, and policy issuance.
• Ensure accurate recording and maintenance of placement data in broking systems.
• Review and approve operational documents before submission to markets.
• Ensure timely processing of facultative transactions.
• Ensure claims notifications are submitted to reinsurers promptly.
• Monitor claims follow-up and recovery collections.
• Maintain claims registers and reporting records.

Preferred candidate profile

• Bachelor's degree in Insurance, Business Administration, Finance, or related field.
• Minimum 5 years of insurance experience.
• Professional insurance qualifications FIII is an added advantage.
• Contact:9655127199 , [email protected]