Operations Team Lead

OPERATION HEAD

Full-Time | Regular / Permanent

Location : Navi Mumbai

Qualification : B.E. Electrical / Mechanical

Reporting To Director - Operation

1. Experience Requirements

Experience : 15 - 20 years of relevant experience; experience in the Technical Facilities Management (FM) industry is preferred.

• Experience in operation and maintenance of utilities and plant process equipment, including erection and commissioning of plant utilities.
• Food, pharmaceutical, FMCG, consumer durables, power plant, or similar industrial experience will be preferred.

2. Role Summary

Based at the Mumbai office and reporting to the Director Operation, the Operation Head will lead multi-site operations, drive service quality and operational efficiency, strengthen client relationships, manage financial performance, and ensure consistent delivery, compliance, and continuous improvement.

3. Key Roles and Responsibilities

• Monitor site-wise KPIs, benchmark performance against targets and industry/client best practices, analyse gaps, and drive corrective and preventive actions.
• Prepare and manage operating budgets, forecasts, cost controls, resource utilisation, and profitability; monitor operational financial performance and prepare/review profit-and-loss (P&L) reports.
• Ensure timely and accurate invoicing, follow up on receivables, and drive timely collection of outstanding payments in coordination with clients and internal teams.
• Build and maintain strong client relationships; conduct regular review meetings, site audits, and scheduled discussions with clients Maintenance Managers and internal site leads to capture the Voice of Customer (VOC).
• Develop short- and long-term operational plans, improvement roadmaps, and site-wise action plans aligned with business objectives.
• Prepare consolidated MIS and management reports covering operational KPIs, costs, profitability, invoicing, collections, risks, and improvement progress.
• Identify manpower requirements, coordinate recruitment and deployment of suitable site personnel, and ensure adequate staffing across sites.
• Lead, coach, motivate, and develop site engineers, managers, technicians, and operators; identify training needs, prepare training calendars, and drive implementation.
• Benchmark and implement industry/client best practices horizontally across sites; drive standardisation, productivity, service quality, and continuous improvement.
• Promote systematic use of SLDs, P&IDs, manuals, troubleshooting guides, and equipment history; document procedures and prepare training modules as required.
• Coordinate through verbal communication, WhatsApp, email, postal communication, and in-person meetings as needed; travel to sites as required.

4. Technical Knowledge and Expertise

• Strong practical knowledge of mechanical and electrical utilities, water chemistry, equipment maintenance, and systematic troubleshooting; CMMS knowledge is an advantage.
• Air compressors; nitrogen generators; COn and ammonia plants.
• HVAC systems: chillers, air-conditioning, AHUs, cooling towers, humidifiers, and cold stores; vacuum pumps.
• WTP (softeners, DM water, RO); ETP, STP, and ZLD systems; power distribution systems and DG sets.

5. Safety, Quality, Regulations and Compliance

• Basic knowledge of applicable regulations and compliance; thorough knowledge of safety practices, 5S, and Kaizen.
• Knowledge of ISO 9001, ISO 14001, ISO 45001, and ISO 50001; ISO 22000 food safety management and HACCP knowledge will be advantageous.

6. Communication, Reporting and Digital Skills

• Able to speak and read English and Hindi; clear, confident communication and coordination with clients and internal teams.
• Strong MIS, documentation, reporting, and presentation skills; good working knowledge of MS Office (Word, Excel, PowerPoint, email) and digital communication platforms.

7. Leadership and Personal Attributes

• Strong people, team, and conflict management; able to motivate teams, prioritise multiple tasks, and manage changing site conditions.
• Self-disciplined, proactive, analytical, detail-oriented, tech-savvy, dependable, and results-driven, with a strong sense of ownership and a GO-GETTER attitude.
• Willing to travel to sites as required. 8. Employment Details
• Job Type: Full-Time, Regular / Permanent

Location: Mumbai Office | Reporting To: Director Operation.

• Qualification: B.E. in Electrical or Mechanical Engineering |

Experience: 15 - 20 years

Interested candidates can share their CV at:[email protected]

Contact Number : Shraddha Bamne : 93725 02184