Operations Team Leader

Candidates must be capable to do the following:

· Monitor VAs’ productivity on the production floors - All VAs are actively doing their tasks during shift

· Manage VAs’ timekeeping to ensure accurate and complete earnings Communicate and work directly with admin - point of contact between admin and virtual assistants

· Provide service and quoting assistance to VAs when needed

· Assist in Nesting SMEs or other Team Leads on the production floor Check the VAs’ end of day reports - make sure that VAs are given enough tasks to work on

· Report to the Operations Manager any trends noticed in the VA behavior or performance

· Coach VAs regarding performance concerns / identify challenges and give recommendations

· Provide feedback

· Prepare weekly / monthly accomplishments reports and KPI reviews Attend meeting and collaborate with team members

· Willing to work on special task/s assigned

· Candidate must be willing to work in Quezon City

Job Types: Permanent, Full-time

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental pay types:

• Bonus pay
• Performance bonus
• Yearly bonus