Operations Team Leader

We are seeking an experienced and skilled Team Leader to our team. The successful

candidate will be responsible for managing and motivating a team of support

representatives, developing and implementing strategies, and achieving targets.

Responsibilities:

● Monitoring and managing desktop support, and VIP support functions to ensure

optimal service.

● Maintaining high performance levels for service-related processes, and implementing

improvement activities wherever necessary

● Taking ownership of critical incidents, coordinating with resolution parties, and

establishing effective communication between stakeholders for post-incident reviews.

● Manage installations, upgrades and configurations of hardware and software

● Ensuring that systems, procedures, and methodologies are in place to support

outstanding service delivery

● Resolve issues escalated by technicians and engineers.

● Ensure data is handled, transferred or processed according to legal and company

guidelines

● Provide support and guidance to stakeholders.

● Control costs and budgets regarding products.

● Developing a deep understanding of products to provide proper service delivery to

clients.

● Taking accountability for service delivery performance, meeting customer

expectations, and driving future demand

● Develop practices and ensure team productivity.

Performance and Quality Management:

● Recommending methods of improvement and seeing that actions are implemented

on time for service delivery upgrades

● Providing accurate and regular reports to the management on performance of the

service delivery

● Leading personnel management, performance assessment, training, and mentoring

● Building strong relationships with teams to enable effective dialogue exchange

between departments

Requirements:

● 5+ years experience as Team Leader

● Experience with system installation, configuration and analysis

● Knowledge of Desktop, Servers, networks and cloud computing

● Knowledge of data protection operations and legislation (e.g. GDPR)

● Leadership and organizational skills

● Ability to manage multiple projects

● Experience in Saas based products

● Outstanding communication skills

● Problem-solving aptitude

● BSc/B-tech in Computer Science, IT or relevant field

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Do you have prior experince in team management?
• Your Currect CTC
• Your Expected CTC
• Notice Period

Work Location: In person