Operations Team Leader/Manager

About the role

Gleam Team Domestic Services is seeking an experienced Operations Team Leader/Manager to join our growing organisation in Woodville, SA. This is a full-time position that plays a crucial strategic role in overseeing the day-to-day operations of our domestic services business. You will be responsible for leading our operational team, ensuring service excellence, managing resources efficiently, and driving business growth. This role is essential to maintaining our reputation for quality service delivery and customer satisfaction within the hospitality and tourism management sector.

Key responsibilities

• Lead, supervise and motivate the administration team to ensure high standards of performance and service delivery
• Manage scheduling, resource allocation and workforce planning to optimise team productivity
• Oversee quality control processes and implement continuous improvement initiatives
• Monitor operational budgets and manage costs whilst maintaining service quality
• Liaise with clients and address any service concerns or complaints promptly and professionally
• Recruit, train and develop team members to build a skilled and engaged workforce
• Maintain compliance with health, safety and regulatory requirements
• Analyse operational metrics and prepare reports for senior management
• Coordinate with other departments to ensure seamless service delivery
• Implement and maintain standard operating procedures and best practices

What we're looking for

• Valid Police Clearance and/or NDIS Worker Check

• Proven experience in operations management within the hospitality, tourism or domestic services industry

• Strong leadership and people management skills with the ability to motivate and develop teams

• Excellent organisational and project management abilities

• Strong communication and interpersonal skills

• Ability to manage multiple priorities and work under pressure

• Knowledge of health, safety and compliance regulations relevant to domestic services

• Problem-solving mindset with a focus on continuous improvement

• Customer service orientation and commitment to service excellence

• Relevant qualifications in management, hospitality or a related field (preferred but not essential)

• Experience with budget management and financial reporting

What we offer

Gleam Team Domestic Services provides a supportive and collaborative work environment where your contributions are valued. We offer competitive remuneration commensurate with experience, opportunities for professional development and career progression, and the chance to work with a dedicated team committed to excellence. We recognise the importance of work-life balance and provide a structured full-time role with clear responsibilities. Our company culture emphasises teamwork, continuous learning and customer focus, creating an environment where you can thrive and grow your career in the hospitality and tourism management sector.

About us

Gleam Team Domestic Services is a respected provider of high-quality domestic services, dedicated to delivering exceptional service to our clients across South Australia. We pride ourselves on our commitment to reliability, professionalism and customer satisfaction. Our team-focused culture and attention to detail have established us as a trusted name in the domestic services industry. We are committed to creating a workplace where our employees feel valued, supported and motivated to deliver their best work every day.

Apply now

If you are an experienced operations professional ready to take on a leadership role and drive operational excellence, we would like to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and why you are interested in this position.