Operations Team Member - (Freight Industry)

• Prepare files and documents for data entry and review them for deficiencies.
• Obtain by requesting further data for incomplete documents and files.
• Enter data from source files and documents into Cargowise.
• Enter data by inputting in text-based and numerical text.
• Respond to queries via email or call observing good email etiquette and excellent customer service.
• Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
• Resolve discrepancies by using agreed standard procedures.
• Check completed work for accuracy.
• Suggest and recommend solutions for problems encountered on shifts.
• Escalate any issues to immediate superior for resolution, if needs be.
• Follow instructions of immediate head/s and origin office
• Maintain origin office confidence and protect operations by keeping information confidential.
• Comply with data integrity and security policies.

Job Requirements

• Minimum 1 years of working experience in operations, import/export in freight logistic or related field
• Diploma/bachelors Degree in Business Administration, Logistic or related field
• Fresh graduates are welcome to apply
• Proficiency in English and Bahasa Melayu
• Able to read, write and communicate in English
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer skills
• Proficiency in Cargo Wise 1
• Excellent organizational skills and attention to detail
• Problem-solving skills and ability to adapt to changing priorities or situations
• Customer service orientation and a willingness to learn and grow in the role
• Ability to adapt to changing priorities, environments, and tasks in a fast-paced logistics industry
• Eagerness to learn and develop new skills, processes, and technologies
• Willing to work during public holidays

Work Arrangement

0800-1700 / 0900-1800 (Mon-Fri)