Operations Technician

Overview

The Operations Technician plays a key role across a number of areas within the company. They will support all aspects of operations. This includes activities in the production/manufacturing site, product verification, customer services, and software testing support. Readings, observations, and the following of approved procedures play an important role in the company’s quality output. Work often involves independent working although supervision may be direct. Accuracy is essential. A methodical approach to work is essential in this role. You will be required to follow directions accurately and keep paper and digital records. Manufacturing will include producing the final product to be supplied to the market. Customer services will include engaging with customers, helping them resolve any issues, and providing feedback to the operations team to deliver new products, functionality, and features to our mobile apps. The software testing support will include gathering data for the continuous improvement of TestCard’s software via experimental runs.

Duties

● Support all company operational aspects
● The use of correct PPE (personal protective equipment)
● Completing records in accordance with internal procedures
● Be well versed in the Quality Management System as applicable to the role
● Follow quality procedures accurately
● Follow instructions provided by the supervisor and/or senior staff
● Work well with others maintaining respectful communication with colleagues and contacts outside of the company
● Housekeeping duties associated with the role
● Maintain an up to date personal training record
● Manual assembly of medical diagnostic devices in a cleanroom environment
● Initially responding to customer enquiries
● Delivering outstanding customer service on every interaction
● Reporting on the status of customer satisfaction to the operations team
● Gather data from specific experimental runs of the company’s software under instructions ● Other functions in support of the business as reasonably requested by their line manager

Requirements

● Excellent communication skills
● Competent with computers, phones and other technology devices
● Good numeracy and computer skills. Experience with Microsoft Office or GSuite preferred
● Ability to follow written and verbal instructions accurately
● Methodical Work practice
● Problem-solving aptitude
● Good manual dexterity and ability to assist with stacking boxes and moving bulk-packed products and raw materials around the production and distribution environment
● Experience in a customer facing role would be an advantage
● Minimum of Maths, English and Science GCSE (or equivalent)

We encourage informal contact with the site for discussion or tour prior to interview.

Pay: £25,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Work Location: In person