Operations Technologist

Position Summary:

Owns the systems the plant floor runs on and is the first call when production cannot move. This position reports to the VP of Technology, along with working with operations leadership for day-to-day priorities. Deacom production and warehouse management; shop floor scanning and labeling; quality and traceability modules; and floor hardware, including scanners, printers, and cycle count drones.

Primary Responsibilities:

• Sit with production, quality, and shipping leadership; document requirements in their language
• Configure Deacom production and warehouse functions: work centers, shop areas, job workflows, and lot labels
• Maintain scanning, labeling, and print infrastructure across Iron Ridge and Richfield, and stand up the same at West Bend as it opens
• Triage and resolve floor system issues; escalate infrastructure faults to the systems administrator
• Train supervisors and leads on new functionality, and write the runbook for anything they own
• Partner with continuous improvement on any process change that touches a system

Skills and Qualifications:

• ERP configuration experience in a manufacturing plant, ideally Deacom or a comparable mid-market ERP
• Comfortable spending half a day on a production floor in PPE
• SQL literate enough to answer their own data questions
• Able to remain calm under a line-down call

Expectations Shared Across the Technology Team:

• Work enters through the ticket queue and the ranked backlog; side-channel requests get redirected, politely and every time
• Nothing reaches a production system without a second reviewer and a rollback plan
• Anything you own is documented well enough for someone else to run it while you are on vacation
• Cross training with at least one other person on the team, so no system has a single keeper
• Availability for occasional after-hours work during releases and plant events, under a rotation still to be defined
• Travel between Iron Ridge, Main Street, Hartford, Richfield, and eventually West Bend as the role requires