Operations Trainee

About the role

The Operations Trainee is a development role designed to create a succession into management. The role will provide key operational administration for the business, whilst also getting involved in operations projects to build understanding across the Operations function.

Key responsibilities

• Manage all relevant client systems as work orders are received, to completion and invoice processing
• Pro-actively monitor, follow up and report progress on active jobs to the senior team
• Coordinate and log ad hoc work orders and maintain relevant tracking systems
• Create and submit quotes for ad hoc work orders
• Coordinate and schedule monthly, quarterly, and annual services
• Assist with other administration tasks as required
• Ensure we are delivering against our promise to our clients and our people
• Proactively manage client relationships with a focus on managing the experience and communications with the operational leads and buyers within our clients
• Support the operations 'Ways of Working' across the business and the service standards required

About you

• Communication: Expresses ideas and information in a clear, complete, and concise manner; effectively draws out information from others to gain understanding of needs and issues; uses good listening skills and understands and resolves conflict
• Relationship Management: Creates and maintains relationships based on trust, shared interests, and specific objectives; connects easily with people
• Leadership: Inspires, encourages, and sustains the performance level of others; sets an enthusiastic and highly motivated example
• Commitment: Demonstrates commitment to the business, takes responsibility for actions and outcomes and persists despite obstacles; demonstrates dependability in difficult circumstances and shows a sense of urgency about getting results
• Integrity: Truthful and honest in all dealings with others; shows a soundness of moral and ethical principles; able to be tactful, maintain confidences and handle sensitive information appropriately
• Innovation: Develops new methods and introduces new ideas; creates new ways of doing things and always considers the financial, human resource and resourcing implications
• Flexibility: Remains open-minded and changes opinions based on new information; performs wide variety of tasks and changes focus quickly as demands change; manages transitions effectively and adapts to varying customer needs
• Quality: Maintains high standards despite pressing deadlines; establishes high standards and measures; does work right the first time and inspects for flaws
• Planning and Organising: Consistently plans, organises, and prioritises and follows up on work to achieve goals and maximise productivity
• Accountability: Takes ownership for actions, decisions and communications affecting the clients and team members; keeps commitments to the business and clients

About us

Westferry Property Services Ltd is a thriving NZ business, aligned to our clients' needs and expectations, best in class for service and delivery and the employer of choice in our sector. Our values are Trust, Respect, Integrity, Proactivity, and Reliability.