Operations Trainer

The role will oversee the operations related training for different functions First Mile, MidMile, Last
Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics
training, job role related scheduled curriculum training and induction training. The role also
demands superior analytics acumen to identify areas / facilities which require extra emphasis on
training. The Manager Training will research, design, develop, deliver, and evaluates training
initiatives that promote people capabilities throughout the organization. This role also monitor the
effective roll out of training via 300+ Ops Coaches in the network.

1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set
   by the organization.

2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middle-
   management) to include resource, calendar and venue coordination, facilitator preparation, material

preparation and/or other logistics related items. Ensures training records are maintained.
3. Designs and delivers training - both face to face and virtual training within time and budget
constraints. Working with stakeholders and subject matter experts (SME's) to make the training
more relevant to the business objective.
4. Monitors and evaluates training programs effectiveness, success, and outcome periodically.
5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to
improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops, LTL
Ops, Fulfillment Ops.
6. Manages and oversees the learning management system (LMS) learning experience; analyze
learner performance and engagement. Work with team to enact any needed improvements or
changes needed.
7. Conducts effective induction and orientation sessions.
8. Communicates with key stakeholders to obtain knowledge and understanding of business needs
and operations.
9. Other duties and responsibilities as determined by Head Delhivery Academy
10. Travel extensively (PAN India) to various Delhivery facilities as and when required Interactions
with Internal and External Stakeholders - This role will interact with both internal and external
groups.
Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy
Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers,
National Skill Development Council etc.