Operations Training Specialist

About the role

We are looking for an Operations Training Specialist to lead training and licensee support as we prepare for multi-store expansion. As Pizza Amane Tokyo grows from a single location into multiple stores, you will take ownership of the process from new store opening preparation through post-opening follow-up support. You will work as a specialist based on-site as store staff yourself, while also supporting restaurant crews at other locations. Your core focus is to provide hands-on training and support so that stores run smoothly, and to serve as a go-to advisor who helps resolve issues as they arise. You will also be responsible for abstracting recurring issues across stores into Q&A resources and continuously updating manuals.

Key responsibilities

• Own the process end-to-end for new store openings — from pre-opening preparation through post-opening follow-up
• Work on-site as store staff yourself while providing training and support to restaurant crews at other locations
• Serve as the go-to point of contact when operational issues arise, working alongside the on-site team to resolve them
• Abstract recurring issues across stores into Q&A resources, and continuously update manuals and SOPs
• Maintain consistency in quality standards, customer service levels, and regulatory compliance (JAKIM Halal, MeSTI, HACCP, GMP, etc.) across store operations

About you

• Experience working in customer service as store staff within the F&B (food & beverage) industry
• Willingness and capability to travel frequently to various outlet and kitchen locations as required by the training schedule
• Excellent communication and instructional skills, with the ability to teach technical food processes and customer service skills to a diverse workforce
• Understanding of Malaysian food safety laws, particularly JAKIM Halal guidelines, MeSTI, HACCP, and GMP standards, is a plus