Operations Training Specialist

Job Summary
The Operational Training Specialist (OST) is a self-starting individual with superior organizational and communication skills and a positive attitude to support a growing team of cleaning professionals. The Operational Training Specialist will have an entrepreneurial spirit and a minimum of 1 year of experience as a Training Specialist, working in a professional cleaning environment and 3 years experience as a Commercial Cleaning Service Technician. The ability to develop and deliver training programs to ensure cleaning staff meet policies, safety standards and quality expectations. This role blends hands-on cleaning work with leadership and mentorship responsibilities.

Responsibilities

• Train and mentor staff: Teach new hires and existing team members cleaning techniques, safety protocols, and company-specific procedures in line with the organization’s policies
• Lead by example: Perform cleaning tasks in clients’ homes or facilities to demonstrate proper methods and maintain high standards
• Daily supervision: Oversee team activities, delegate tasks, and ensure compliance with cleaning and safety guidelines
• Quality control: Conduct walk-throughs to check work quality, address discrepancies, and ensure client satisfaction
• Client interaction: Respond to client inquiries, handle special requests, and communicate issues to management
• Equipment and supplies management: Maintain and return tools, vehicles, and supplies; replenish stock and report maintenance needs
• Safety enforcement: Ensure all team members follow safety rules and procedures
• Meetings and reporting: Attend team meetings, update records (e.g., Maid Central), and report accidents or incidents promptly
• · Other duties as assigned

Experience

• Proven experience in curriculum development, instructional design, and adult education methodologies.
• Demonstrated success in designing and delivering comprehensive training programs within a corporate environment.
• Excellent communication skills with the ability to present complex concepts clearly through public speaking or virtual presentation formats.
• 1 year as Operational Training Specialist
• 3 years as Commercial Cleaning Service Technician

Pay: From $16.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: On the road