Operations Transformation Manager - Business Performance

Job Summary

Amgen is committed to driving operational excellence and continuous transformation to better serve patients worldwide. The Manager, Business Performance Operations Transformation will support this mission by executing transformation initiatives, enabling change management activities, and driving continuous improvement across Operations.

This role will lead a team based in India (approximately 68 team members) responsible for supporting transformation programs, change management efforts, and Continuous Improvement 2.0 (CI 2.0) mindset (CI + AI). The Manager will partner with global stakeholders to ensure effective execution, consistency of approach, and delivery of measurable business outcomes.

Key Responsibilities

• Execute Transformation Initiatives: Support the delivery of transformation programs by translating strategic priorities into structured workplans, tracking progress, and ensuring timely execution.
• Team Leadership Delivery Management: Lead and develop a team responsible for supporting transformation, change management, and continuous improvement 2.0; ensure high-quality, consistent deliverables and effective workload management.
• Change Management Support: Drive change management activities including stakeholder engagement, communications, training coordination, and adoption tracking to enable successful program outcomes.
• Continuous Improvement 2.0 (CI 2.0): Promote a culture of continuous improvement and AI by identifying opportunities, supporting process enhancements, and leveraging standard methodologies and tools.
• Program Support Governance: Support program governance through status tracking, reporting, risk identification, and issue resolution; maintain dashboards and reporting to provide visibility into progress and impact.
• Data Reporting Enablement: Leverage data, analytics, and reporting tools to monitor performance, generate insights, and support decision-making.
• Cross-Functional Collaboration: Partner with stakeholders across Operations and other functions to align on priorities, gather requirements, and ensure effective delivery of transformation initiatives.
• Capability Process Support: Contribute to the development and maintenance of tools, templates, and frameworks that enable consistent execution of transformation and improvement efforts.

Basic Qualifications

• Bachelors degree and 5+ years of relevant business/operations experience
• OR Masters degree and 3+ years of relevant experience

Preferred Qualifications

• Background in operational strategy, performance management, or management consulting.

• Experience supporting transformation, operations improvement, or change management initiatives

• Experience with continuous improvement methodologies (Lean, Six Sigma, or similar)

• Strong project management and organizational skills

• Experience working with global or distributed teams

• Experience in leveraging digital platforms, data, and analytics to generate actionable insights

• Strong communication, stakeholder engagement skills, problem-solving, and change management skills

Competencies

• Execution-focused and results-oriented
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative and team-oriented mindset
• Adaptability and willingness to learn
• Effective people leadership and team development

Additional Information

• Location: Amgen India
• Travel requirements: Less than 20%

What We Offer

• An opportunity to shape the future of Amgen Operations through enterprise transformation and digital innovation.
• A collaborative, inclusive, and forward-thinking environment that values creativity, agility, and continuous learning.
• Professional growth and leadership development opportunities within a global biotechnology leader committed to serving patients.