Operations/Member Services Assistant

Overview
We are seeking a dynamic and detail-oriented Operations/Member Services Assistant to join our team! This vital role offers an exciting opportunity to support daily office operations, enhance member experiences, and ensure smooth administrative workflows. As a key member of our organization, you will be the primary point of contact for members while maintaining efficient operations essential to the growth of the credit union.

Duties

Perform routine member transactions, including deposits, withdrawals, refunds to members, post-loan payments, transfers, G/L postings (accounting knowledge is a plus), order ATM/Debit cards, order checks for members, IRA transactions, daily credit union closeout of teller drawer, vault, and branch transactions, CORP1 check transmittals, daily office functions such as filing and opening a member folder

Respond timely to member inquiries via in-person, phone call, online inquiries, or email (i.e., products, services, rates, status of member account)

Work collaboratively with individuals to open new membership through the online process or in person

Manage the process to establish the A2A service for members in a timely manner

Manage the process to address and resolve pending membership applications in a timely manner and update the Status Report

Perform approved file maintenance in a timely manner

Perform collection functions to minimize delinquency and losses

Perform “Daily Reconciliation” for Debit Card

Monitor and perform ACH Payments and Returns along with Share Draft Payments and Returns, and take appropriate action with members

Manage the Ground Rent portfolio for the credit union – contact owners, invoice owners, receive and post Ground Rent payments. Keep Ground Rent spreadsheet up to date.

Manage the process for handling “Dormant” accounts

Assist with managing collateral control to perfect liens for secured lending products

Assist with managing and monitoring automobile insurance control

Assist with managing physical files retained in the Retriever Repository

Write and/or update policies and procedures related to job functions

Safeguard sensitive/confidential member information in accordance with credit union policies

Participate in ongoing education

Perform other duties as assigned

Reports to the VP of Lending and Operations

Experience & Education

Associate’s degree or two years of equivalent experience in a financial institution.

Employee must have the ability to be a self-starter and display a high degree of honesty, loyalty, and integrity

Have a well-rounded knowledge of credit union operations and member service experience

Demonstrate ability to provide courteous, professional service and establish member relations

Excellent oral and written communication skills

Working Knowledge of CU Base and FLEX operating systems preferred

Decision-making and problem-solving skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Excellent organizational skills with the ability to prioritize tasks effectively.

Time management skills; able to juggle multiple responsibilities efficiently.

Benefits

Medical

Dental/Vision

AD&D/Life

Retirement Plan (SEP IRA)

Paid Time Off

Paid Holidays

Free Parking

Compensation:

Based on experience and qualifications

Hours:

Monday - Friday

7:30 am - 4:00 pm EST (possible overtime)

About Post Office Credit Union of Maryland

Post Office Credit Union of Maryland is a state-chartered, member-owned financial cooperative based in Baltimore, Maryland, serving primarily United States Postal Service employees in Maryland and their families, whose main purpose is to promote and assist in the financial well-being of its members. Founded in 1929, it offers consumer-focused banking products, loans, and digital services from its single main office in downtown Baltimore. POCUMD strives to become the primary financial institution for its members.

Benefits:

• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Work Location: In person