Operator, Attractions (DreamPlay)

POSITION SUMMARY:

The Operator, Attractions is responsible for the safety of guests using the attraction and for strictly enforcing policies as described in the Attraction’s Standard Operating Procedures. He/ She will also act as events host on events and children's parties.

PRIMARY RESPONSIBILITIES:

• Ensure that the safety of guests and employees is the highest priority.
• Conduct pre-opening inspections of assigned location and prepare for opening by sweeping queue lines, platforms, entrance and exit locations, and emptying trash.
• Ensure minimum required personal protective equipment as described in the SOP is present at the Attraction location and in good repair.
• Report any missing or damaged personal protective equipment to Supervisor, Attractions.
• Clearly communicate instructions and safety announcements to guests and monitor the Attraction location to ensure guests are enjoying the attraction or activity safely.
• Operate Attractions exactly as trained by trainer/supervisor without deviating from the SOP.
• Operator, Attractions will only operate attractions that they have been trained and certified to operate by their trainer/supervisor.
• Consistently practice safe work habits including, but not limited to, the proper use of personal protective equipment, safe lifting and reporting unsafe situations to your supervisor immediately.
• Control activity while in progress and constantly monitors the attraction while in operation, being prepared to stop or shut down the attraction should a problem occur.
• Administer and coordinate emergency first aid as necessary.
• Screen all guests to ensure they meet the physical requirements of the attraction or activity, in accordance with the SOP.
• Ensure adequate through-put of the attraction is met by working efficiently and allowing the appropriate number of guests onto the attraction as determined by the SO
• Monitor guests enjoying the attraction and be prepared to assist scared guests safely.
• Responsible for evacuating the attraction and assisting guests through various evacuation methods including: extreme heights, various types of platforms, stairs and ladders.

OTHER DUTIES:

• Understand and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Responds to changes in the family entertainment centre function as dictated by the industry, company and hotel.
• Attend training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.
• Perform tasks and/or fulfil responsibilities that may be assigned by management and/or immediate superior as the business operations required.

QUALIFICATIONS:

Experience

• Must be able to obtain a PNR Red CPR for Professional Rescuer Certification. Prior experience is an advantage.

Education

• College degree or equivalent.

Skills / Competencies

• Customer-oriented Pleasant and pleasing personality Displays a high commitment to improving customer service
• Ability to communicate in English
• Able to communicate with guests and hosts events and activities in an engaging and fun manner.

Other Attributes

• Confident
• Passionate
• Organized
• Assertive
• Flexible in working hours, as this may require extra hours out of normal work hours