Operator (Call Center)

Job Summary:

The person in this position will assist all callers wanting to schedule, cancel or reschedule appointments. Receiving calls from patients and help them with their appointment needs. Calling patients to confirm appointments, gather information, and evaluating patient needs over the phone.

Job Duties: This position is responsible for the following as per Policy and Procedure organizational guidelines and processes:

· Schedule appointments / remind patients of their appointments.

· Answer all incoming calls and route them to the appropriate staff as needed.

· Verify and update all patients’ current phone numbers and addresses.

· Process insurance eligiblity.

· Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on patient wait-time and to maximize provider schedules.

· Respond to patients’ inquiries, requests, and route it to the appropriate department or staff.

· Explain services available.

· Ensure all scheduled patients are scheduled according to each Provider scheduling template, if not report “out of scheduling guidelines appointments” to Lead.

· All other duties as assigned.

Job Requirements:

· Ability to work under pressure.

· Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.

· Friendly personality with the desire to work with the public.

· Ability to handle multi-functions.

· Understanding of community-based organizations.

· Requires effective communication of complex and/or technical information to co-workers and others.

· Ability to prioritize to maximize productivity.

· Promotes and believes in Sequoia Family Medical Center’s values.

· Ability to relate to the public regardless of ethnic, religious and economic status.

Qualification, Education, and Experience:

· High school graduate/GED required.

· A minimum of 1 year experience in the medical field preferred.

· Ability to relate to patients, through familiarity with medical terminology and triage procedure.

· Demonstrated ability to build and maintain good customer rapport.

· Ability to effectively communicate in written and/or verbal form.

· Ability to multitask.

· Proficient computer skills including typing and navigating through different softwares.

· Ability to fluently speak, read, and write in English and Spanish is required.

Job Type: Full-time

Pay: $17.25 - $19.00 per hour

Application Question(s):

• What is your hourly salary expectation?

Experience:

• call center: 1 year (Preferred)
• customer service: 1 year (Preferred)

Language:

• fluent spanish (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person