Operator: Docucare

Introduction: Business Unit: Altron Document Solutions

Location: XGS Site - WITS Johannesburg

Employment Type: Fixed Term Contract

Adding an onsite print service to the site. This position involves loading of paper, checking equipment

and performing a maintenance function at the customer site. First level support. Faults that the

incumbent is not capable of resolving will then be escalated in accordance with the defined channels.

The objective is to prevent unnecessary incidents from being escalated by the Customer and assigned

to field Technicians by pro-actively fulfilling maintenance on each device as per device maintenance

procedure. This includes all reasonable and practicable tasks required by the Site Manager; Customers and

Service Providers

Required Tasks: Core tasks

Deliver prompt customer service as part of an on-site technical support team.

Perform daily checks and first-level maintenance on all printing devices (cleaning, rollers, glass plates, replacing consumables and paper) per the defined procedure.

Investigate and resolve device faults within your capability; escalate the rest through the defined channels and service levels.

Monitor toner and consumable levels, replacing toners promptly when thresholds are reached.

Place timely orders for consumables and paper when minimum stock levels are hit.

Report trends to the Site Manager: device availability and utilisation, consumable usage, and emerging user needs.

Provide basic training and guidance to customers, within your remit.

Ongoing expectations

Follow all processes and procedures.

Maintain a high level of customer satisfaction.

Keep up to date with product maintenance procedures.

Support Altron's purpose, vision, values and goals.

Requirements: Must have Matric

A minimum of 6 months experience with basic Hadware knowledge of printing devices

Basic PC literacy

• Solution orientated, goal driven with a passion in getting hands-on involved in challenging situations that require trouble shooting and problem solving

• Excellent communication skills refined whilst interacting with Customers during trouble shooting; problem solving and training

• Ability to interact with all levels of technical support and end user personnel

• A passion to deliver excellent Customer service