Operator Supervisor

Hạn nộp: 08/11/2026

Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

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Số lượng

1

Nơi làm việc

Huyện Phú Quốc - Kiên Giang

Giờ làm việc

Làm theo ca

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề

Tiền sảnh

Vị trí

Trưởng ca/ Giám sát

Cập nhật

09/09/2026 15:47

Mô tả công việc

1. Operation

Conduct shift briefings to communicate hotel activities and operational requirements.

Direct, supervise and coordinate activities in the Telecommunications department.

Develop and implement procedures for proper handling of in and out-going telephone calls, faxes, rental equipment, and other telecommunication services.

Handle guests’ needs and complaints tactfully and efficiently. Investigate complaints regarding telecommunication services and operators and technicians, take appropriate actions.

Organize and conduct regular meeting for all Telecommunication staff to facilitate communication and a smooth operation.

Manage and monitor the operation of all equipment, software, hardware to that all units are in good working condition and properly installed. Ensure preventive and corrective maintenance of all telecommunication equipment and maintain logbook of equipment performance report.

Investigate and report software problems to respective vendors, coordinate interface problem solving with the hotel’s System Manager.

Maintain records to process telephone calls in the billing system.

Prepare and controls departmental budgets.

2. Team Management

Identify and develop team members with potential.

Conduct performance review with the team.

Constantly monitor team members’ appearance, attitude and degree of professionalism.

Prepare and conduct detailed induction programs for new employees.

Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.

Quyền lợi được hưởng

Join the pre-opening team of two brand-new hotels

Pre-opening experience

Career development & training

Pre-opening allowance

Island allowance

Staff accommodation

Preopening meal allowance

Health insurance

Accor career opportunities

Working 5 days per week, 2 days off per week

Other benefit

Yêu cầu công việc

Relevant educational background, vocational training, academic degree, or professional

qualification applicable to the position and commensurate with the position level

Relevant experience in a similar position and/or within a similar scale of operation, commensurate

with the position level.

Good knowledge of relevant SOPs, operational standards, health & safety requirements, and

workplace regulations.

Good communication, teamwork, problem-solving, and adaptability skills.

Strong commitment to service excellence and professional standards.

Ability to work effectively in a fast-paced hospitality environment.

Relevant professional certifications and English proficiency are advantages, depending on the

position.

Yêu cầu hồ sơ

Join us at TRIBE & Ibis Styles Thom Island Phu Quoc, where two distinctive brands come together to create a new kind of island stay in Thom Island one of Phu Quoc's most exciting destinations. From TRIBE's bold, social and design-led spirit to Ibis Styles playful and creative personality, we’re looking for people who bring their own style, ideas and energy to the team.

Address: Hon Thom Quarter, An Thoi, Phu Quoc Special Zone, An Giang Province, Vietnam.

Hãy cùng chúng tôi kiến tạo những trải nghiệm nghỉ dưỡng khác biệt, đưa TRIBE lần đầu tiên có mặt tại Việt Nam - và Ibis Styles đến với một trong những điểm đến nghỉ dưỡng mới đầy tiềm năng tại Phú Quốc.

Địa chỉ: Khu phố Hòn Thơm An Thới, Đặc khu Phú Quốc, Tỉnh An Giang, Việt Nam

Please submit your resume via Email: HC675HR(at sign)accor.***