Ops Lead

Salary

£47,307 to £51,762 per annum

Contractual hours

37

Basis

Full time

Package

Permanent with Hybrid Working and Flexible Approach benefits

Date posted

06/10/2026

Job reference

REQ00003039

We're looking for an experienced IT Operations Lead to oversee the day to day delivery of Digital Services, ensuring secure, reliable and customer-focused technology services across the Council. If you have a love for technology and a desire to move things forward, we would love to hear from you!

The successful applicant will lead our small technical team, drive service improvements, manage incidents and escalations, and work closely with stakeholders, suppliers to deliver excellent service outcomes. As well as help define our future strategy and direction.

Other key responsibilities of the role include leading on major incidents, service issues and operational escalations as well as supporting projects, the change of initiatives and supplier management. The post holder will be responsible for the development and support of the Technical Analysts through coaching and leadership as well as monitoring and reviewing overall service performance.

Applicants should possess strong leadership and people management skills alongside the ability to communicate and engage with stakeholders effectively, demonstrating a proactive approach to customer service as well as service improvement. Key knowledge and experience of Incident, Problem and Change Management are also essential qualities for this.

Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.