Ops. Manager

About Job

This role will be responsible for improving productivity, quality, and delivery performance across Mexico IV Operations while leading the implementation of AI-driven solutions that reduce manual effort, simplify processes, and create scalable operational models.

Responsibilities:

• Leading AI and automation initiatives across Input Validation operations.

• Identifying inefficiencies and converting them into measurable improvement opportunities.

• Partnering with Product, Technology, Data Science, Quality, and Operations teams to deliver transformation projects.

• Driving improvements in productivity, First Time Right (FTR), quality, and SLA performance.

• Building dashboards, KPI frameworks, and data-driven governance models to support decision-making.

• Developing AI capabilities and change adoption across operational teams

About you:

You'll have the opportunity to shape the future of Input Validation operations in Mexico, lead high-visibility transformation initiatives, and directly influence how AI is adopted to improve operational performance across the organization.

Requirements:

• 5+ years leading operational teams in shared services, data operations, BPO, business operations, or similar environments.

• Experience leading operational transformation, process improvement, Lean/Six Sigma, automation, or continuous improvement initiatives.

• Strong analytical skills with experience using tools such as Power BI, SQL, Power Platform, Python, or similar.

• Knowledge of Generative AI use cases and the ability to translate business challenges into technology solutions.

• Strong stakeholder management and the ability to influence across functions and regions.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion