Ops Team Leader

Job Summary

We are seeking an energetic and detail oriented Claims Team Leader to oversee the claims processing team within our dynamic repair operations. In this pivotal role, you will lead a team responsible for managing claims efficiently, ensuring accurate documentation, and delivering exceptional service to our clients. Your leadership will drive operational excellence, foster a collaborative team environment, and uphold the highest standards of accuracy and compliance. If you thrive in a fast-paced setting and possess strong organisational skills, this is your opportunity to make a meaningful impact in the repair management process.

Duties

• Supervise and motivate a team of claims processors to meet productivity and quality standards.
• Provide guidance and support to team members on claims procedures, documentation, and customer interactions.
• Review and approve claim files for accuracy, completeness, and compliance with company policies.
• Help coordinate workflow to ensure timely processing of claims and adherence to deadlines.
• Maintain detailed records of claims activities, escalations, and team performance metrics.

Qualifications

• Proven clerical experience with strong organisational skills in a fast-paced environment
• Demonstrated leadership ability managing or supervising a team within a claims setting
• Excellent communication skills, both written and verbal, to effectively guide team members and liaise with stakeholders
• Strong attention to detail with the ability to review complex claim documentation thoroughly
• Proficiency in claim management software and Microsoft Office Suite applications
• Ability to prioritise tasks efficiently while maintaining accuracy under pressure

Join us as a Claims Team Leader where your proactive approach and organisational expertise will help streamline our repair processes. We value motivated individuals who are eager to lead by example, uphold integrity, and deliver outstanding service. This role offers an exciting opportunity to develop your leadership skills while contributing directly to our mission of providing reliable support during our customers’ most critical moments.

Pay: £25,500.00-£28,000.00 per year

Experience:

• claims: 1 year (preferred)

Language:

• English (required)

Location:

• Sheffield S3 8EN (preferred)

Work Location: Hybrid remote in Sheffield S3 8EN