OPS Ticket Office Operations Assistant

Company Description The University Athletic Association, Inc. (UAA) serves as the athletic department for the University of Florida, supporting all Florida Gators intercollegiate athletic programs. The UAA’s strategic purpose is to provide a championship experience with integrity for student-athletes and the Gator Nation, emphasizing excellence in academics, athletics, and fan engagement. The UAA aims to be the model collegiate athletics program and elevate the UF brand.

Role Description The OPS Ticket Office Operations Assistant is a part-time, on-site role based in Gainesville, FL, supporting the daily operations of the UAA Ticket Office. This position assists with customer service at ticket windows and over the phone, including answering questions, processing ticket sales, and resolving basic ticket issues. The role includes administrative and clerical tasks such as data entry and operating office equipment. This role works closely with other ticket office staff to maintain efficient operations and provide a positive experience for fans, boosters, and visitors.

Qualifications

• Strong customer service skills with the ability to handle inquiries professionally and courteously.
• Administrative assistance and clerical skills, including data entry, filing, and record keeping.
• Effective communication skills, both verbal and written, for interacting with fans, staff, and others.
• Ability to work on-site in Gainesville, FL, with flexibility to support event schedules, including evenings and weekends as needed.
• Strong attention to detail, organization, and time management in a fast-paced environment.
• Prior experience in ticketing, customer service, or athletics/entertainment environments is beneficial.
• High school diploma or equivalent required; post-secondary education or training in business, sports management, or a related field is a big plus.