Optical Assistant

About Us

Acuity Eye Care is a patient-focused, growth-oriented optometry clinic committed to delivering exceptional eye care and an outstanding patient experience. As we continue to grow, we are looking for a motivated, detail oriented Optician/Optical Assistant to join our team.

If you are passionate about patient care, eyewear styling, and delivering an exceptional experience from exam room to dispense we want to meet you!

Position Overview

The Optician plays a key role in ensuring a seamless doctor-to-optical handoff while delivering an elevated eyewear experience. This individual will be responsible for frame styling, lens recommendations, fittings, adjustments, troubleshooting, and supporting overall optical sales performance.

Key Responsibilities

• Provide exceptional patient service from doctor handoff to final dispense
• Assist patients with frame selection based on prescription, lifestyle, and budget
• Educate on lens designs, coatings, and upgrades
• Perform accurate measurements (PD, heights, etc.)
• Adjust, repair, and troubleshoot eyewear
• Ensure proper documentation and order accuracy
• Follow up with patients on eyewear orders and pickups
• Maintain organized, clean, and visually appealing optical displays
• Support clinic production goals and contribute to team success

Qualifications

• Licensed Optician in Alberta (preferred) or Optical experience required
• Strong knowledge of lens products and coatings
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Sales confidence with a patient-first approach
• Ability to work in a fast-paced environment
• Experience with EMR systems considered an asset

What We Offer

• Competitive hourly wage (based on experience)
• Staff Vision benefits
• Health Spending Account
• RRSP matching opportunity after 1 year
• Supportive team environment
• Opportunity for growth within a multi-location practice
• Ongoing training and development

The Ideal Candidate

You are:
-Confident in making lens and product recommendations
-Comfortable discussing premium upgrades
-Patient-focused and never rush the experience

• A team player who communicates clearly
  -Motivated to contribute to clinic growth

If you are looking to grow with a clinic that values leadership, accountability, and exceptional patient care, apply today!

Job Types: Full-time, Permanent

Benefits:

• Extended health care
• RRSP match
• Vision care

Work Location: In person