Optical Assistant/Receptionist/optician

Overview

Join our dynamic healthcare team as an Optical Assistant/Receptionist, where you will be the friendly face and organized coordinator that ensures our patients receive exceptional care and service. This vital role combines front-desk responsibilities with optical support functions, creating a lively, engaging environment dedicated to improving vision health. You’ll be instrumental in managing patient interactions, supporting clinical staff, and maintaining smooth operational flow within our busy practice.

Duties

• Greet patients warmly upon arrival, ensuring a positive first impression and efficient check-in process
• Manage appointment scheduling using electronic medical record (EMR) systems such as Epic or similar platforms
• Assist patients with eyewear fittings, spectacle lens dispensing, and frame adjustments to ensure optimal comfort and style
• Handle cash register operations and retail sales of eyewear, accessories, and contact lenses with accuracy and professionalism
• Support clinical staff by taking vital signs, recording medical history, and assisting with basic ophthalmology procedures
• Maintain patient records in compliance with HIPAA regulations and clinic confidentiality policies
• Perform optical laboratory tasks including lens edging, frame repairs, and quality checks to support eyewear production

Requirements

• Prior experience in retail optometry or optical laboratory environments is highly desirable
• Knowledge of ophthalmology, optics, anatomy, physiology, and medical terminology to effectively assist both patients and clinicians
• Familiarity with EMR/EHR systems such as Epic or similar platforms for accurate documentation
• Strong customer service skills with the ability to communicate clearly and empathetically across diverse patient populations, including pediatrics and senior care clients
• Understanding of health regulation policies such as HIPAA and state healthcare regulations to ensure compliance at all times
• Basic math skills for handling transactions, insurance coding, and inventory management
• Experience with optical dispensing techniques including spectacle lens fitting and eyewear adjustments
• Ability to operate POS systems efficiently while maintaining a professional demeanor in a fast-paced environment

Join us to make a meaningful difference in people’s lives through exceptional eye care! We are committed to fostering a supportive workplace that values your growth, offers ongoing training opportunities in medical billing, clinical confidentiality policies, aseptic techniques, medical coding, and more. This paid position provides an exciting chance to develop your skills while working alongside dedicated professionals passionate about vision health.

Pay: $20.00 - $25.00 per hour

Expected hours: 14.0 per week

Benefits:

• Dental insurance
• Employee discount

Work Location: In person