Optical Counter Incharge

Responsible to guide new and old team member about new product launch,which lead to achieve

the sales target of individuals, motivating and sharing feedback about their performance.

Responsible to adhere the process like SOP laid by the company & ensure all counter team

members follow the same.

Responsible for conducting daily meetings with counter staff to discuss about business & counter

operations.

Responsible to keep daily cash & petty cash safely at counter & depositing daily the cash in Bank.

Responsible for sending all daily reports of the counter to Area Manager and departments of

corporate office as per the given schedule and protocols.

Responsible & Accountable for all Order cancellations, discounts & refunds.

Responsible to maintain and safeguard the assets and stocks of the company. Damage or loss of

any product the concern sales person will be liable.

Responsible for all kinds of coordination and communication between Counter team & Area

Manager, lab and lens vendors.

Responsible to build and promote strong long-lasting customer relationship, parallelly handling

customer issues and addressing the same to the Area Manager.

Responsible to maintain the dcor of the counter always.

Responsible to maintain a cordial relationship with Doctors, Hospital Staff & Hospital

management.

Responsible to maintain the confidentiality of Company Business data, Internal Process &

Procedures, Documents, Customer data & any other company internal business transaction.

Responsible in attainting goals assigned by Reporting Manager.

Job Specification

• Proven successful experience from retail optical Industry
• Leadership skills and business oriented. He/she should posses good communication skills.
• Should be able to lead and guide the team in all aspects
• Customer management and Organizational skills