Optical Receptionist & Team Support

Optical Receptionist

Adair Eyewear | Fort Worth, TX | Full-Time

About Adair Eyewear

For more than 45 years, Adair Eyewear has been a family-owned Fort Worth business built around quality, craftsmanship, and personal service. We specialize in distinctive eyewear and take pride in the details—from the frames we select to the finished pair of glasses that leaves our lab.

Our team is small, collaborative, and committed to providing an exceptional experience for every client.

About the Position

We're looking for a friendly, organized, and detail-oriented person to join our team as an Optical Receptionist.

This role is about more than answering phones and greeting clients. You'll help create a welcoming first impression, keep communication flowing between our front-of-store opticians and our optical lab team, and help ensure that client requests and daily tasks are handled accurately and efficiently.

The right person is comfortable working on a computer, proficient with Microsoft Office, able to manage multiple priorities, and attentive to the details that keep a busy team organized.

No optical experience is required. We are willing to train the right person. For someone who demonstrates aptitude and interest, this position can also provide opportunities to learn more about eyewear, optical dispensing, and laboratory operations over time.

Responsibilities

• Welcome clients and visitors in a warm, professional manner.
• Answer incoming calls, direct inquiries, and take accurate messages.
• Serve as a communication link between opticians, lab personnel, and other team members.
• Relay client requests, job updates, repair information, and other important details accurately.
• Help track the status of work and follow up on outstanding requests.
• Use computer systems for data entry, scheduling, documentation, and general administrative tasks.
• Maintain organized records and help ensure information is entered accurately.
• Manage multiple tasks while staying organized and following through on priorities.
• Keep the workspaces area organized and presentable.
• Learn Adair's products, procedures, and workflow, with opportunities for additional training as skills develop.

What We're Looking For

• A friendly, professional, and service-oriented personality.
• Strong verbal communication skills and a comfortable telephone manner.
• Proficiency with Microsoft Office Suite, including Word, and Excel is a plus.
• Comfort navigating a PC, managing files, and learning new computer systems.
• Excellent organizational skills and attention to detail.
• The ability to multitask, prioritize, and stay composed when several things need attention.
• Dependability, punctuality, sound judgment, and accountability.
• The ability to communicate information clearly and accurately between team members.
• A team-oriented attitude and willingness to help where needed.
• Curiosity about eyewear and interest in learning technical skills.

Previous experience in reception, administration, retail, hospitality, or customer service is helpful. Optical industry experience is not required.

Opportunity to Grow

At Adair, we value employees who are interested in learning and developing their skills. As you become familiar with our business, there may be opportunities to cross-train in optical dispensing or laboratory operations based on your interests, demonstrated abilities, performance, and business needs.

You do not need to know the optical industry when you start. We're looking for someone with the potential to grow with us.

Schedule & Compensation

• Schedule: Monday–Friday, 9:00 a.m.–6:00 p.m.
• Location: Fort Worth, Texas
• Employment type: Full-time
• Pay: $16-$22/hour

How to Apply

If you're personable, dependable, organized, comfortable with computers, and excited to learn, we'd love to hear from you.

We hope to see a little about your experience, your comfort level with computer system/software, what you enjoy about working with people, and what might interest you in joining Adair Eyewear.

Pay: $16.00 - $22.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• On-the-job training
• Opportunities for advancement

Application Question(s):

• Describe your experience and skill level innusing computer software, like Word or Excel.
• Describe your experience assisting customers or clients
• Are you interested in learning about eyewear and potentially cross-training in optical dispensing or optical laboratory work as you gain experience?
• Imagine you are answering the phone, a client walks in, and a team member needs information about a client's repair. How would you handle the situation?

Work Location: In person