Optical Retail Coordinator

We are looking for a commercially minded, member-focused professional to join our Eye Care Services team as an Optical Retail Coordinator!

• Based in either Lithgow, Orange or Bathurst
• 5 weeks annual leave & 17.5% leave loading
• Staff discount on health insurance
• 6 months paid parental leave

About the role

As the Optical Retail Coordinator, you will support Westfund Eye Care Centres by coordinating merchandise, inventory, visual presentation and retail activities across the network. Working closely with Eye Care leaders and centre teams, you will help optimise product ranges and stock, strengthen merchandising standards, support suppliers and online retail activities, and deliver a consistent, high-quality member experience. You will also provide practical in-centre support with optical retail sales, frame styling and dispensing activities within your qualifications and scope of practice. Regular travel to Eye Care Centres will be required.

Key responsibilities

• Coordinate frame, sunglass and accessory ranges to meet member needs, affordability objectives and commercial performance targets.
• Support stock planning, allocation, replenishment, transfers and aged-stock management across Eye Care Centres.
• Monitor retail sales, inventory levels, stock turn, product trends and member preferences, providing reports and recommendations.
• Coordinate suppliers and brand representatives regarding product availability, new releases and promotional opportunities.
• Support consistent visual merchandising, product presentation, seasonal campaigns and styling standards across centres and online channels.
• Provide on-the-ground retail, frame styling and dispensing support during periods of operational need, within qualifications and scope of practice.
• Assist with the online optical store, including product set-up, stock availability, imagery, merchandising and performance monitoring.
• Support onboarding and capability development in product knowledge, frame styling, merchandising and inventory practices.
• Promote safe work practices and comply with organisational policies and procedures.

Skills & experience

• Experience in retail buying, merchandising, inventory management or multi-site retail operations.
• Optical dispensing qualification or experience in optical, pharmacy, health retail or fashion eyewear is highly regarded.
• Knowledge of optical dispensing principles, lens products, frame styling and product recommendations.
• Strong commercial and analytical skills, including stock control, aged-stock management, category planning and pricing.
• Ability to build supplier relationships, influence stakeholders and support teams across multiple locations.
• Proficiency in inventory systems and Microsoft Excel, with strong reporting and organisational skills.
• A relevant qualification in retail management, business, commerce, supply chain or inventory management is desirable.
• A commitment to delivering an exceptional and consistent member experience.

Staff benefits

• 6 months paid parental leave.
• 5 weeks annual leave & 17.5% leave loading.
• Staff discount on health insurance.
• Wellbeing leave.
• Fitness passport available.
• Supportive team environment.

About us

Westfund is changing the way Australians see private health insurance. Founded in 1953, we’ve grown to become one of the leading not-for-profit health insurers in the country. Today, we have over 200 employees and locations across NSW and Queensland, serving more than 110,000 members. We’re passionate about health and wellbeing and are looking for talented people to join us on this journey.

We’d love to hear from you!

If you are interested, please apply for the position by COB 15 September 2026, or call Jennifer Whichelo, Recruitment Lead on [02 6352 0743](tel:02 6352 0743) for a confidential discussion.