Optical Sales Assistant

About the role

Paris Miki Optical Helensvale is seeking a friendly and customer-focused Optical Sales Assistant to join our team on a casual basis. Based in Helensvale, QLD, this role is perfect for individuals looking for flexible work in the retail optical sector. You will be at the heart of our store operations, providing exceptional customer service whilst supporting the sales and administrative functions of our optical practice. This position plays a vital role in creating a welcoming environment for our customers and ensuring they receive expert guidance when selecting their eyewear solutions.

Key responsibilities

• Greeting customers warmly upon arrival and understanding their eyewear needs and preferences
• Assisting customers with frame selection, lens options and eyewear accessories
• Processing customer transactions accurately using the point-of-sale system
• Maintaining knowledge of current optical products, promotions and pricing
• Supporting the optometrist and senior staff members during eye tests and consultations
• Keeping the store clean, organised and visually appealing, including restocking frames and merchandise
• Handling customer inquiries regarding orders, repairs and warranty information
• Assisting with administrative tasks such as appointment scheduling and record keeping
• Contributing to a positive team environment and supporting colleagues as needed

What we're looking for

• Previous experience in retail, customer service or a similar customer-facing role is desirable but not essential
• Excellent communication and interpersonal skills with a genuine passion for helping customers
• Ability to confidently work independently and as part of a team in a fast-paced retail environment
• Basic numeracy and computer literacy, including familiarity with point-of-sale systems
• Willingness to learn about optical products and develop product knowledge
• Strong organisational skills and attention to detail
• Reliability and punctuality, with flexibility to work varied shifts including Saturdays, and on call as required (No Sundays, No late night and No Public Holidays)
• A professional appearance and grooming standards consistent with retail optical industry norms

About us

Paris Miki Optical Helensvale is a trusted optical retailer committed to providing quality eyewear and exceptional customer service to our local community. We pride ourselves on offering a wide selection of frames and lenses to suit every customer's lifestyle and budget. Our team is dedicated to making the eyewear shopping experience enjoyable and ensuring customers leave with the perfect solution for their vision needs. We believe in creating a supportive workplace where all team members can thrive.

What we offer

As a casual team member at Paris Miki Optical Helensvale, you will have the opportunity to develop valuable retail and customer service skills whilst working in a supportive team environment. We provide on-the-job training to help you succeed in the role and grow your knowledge of the optical industry. Working with us offers the chance to make a real difference to customers' lives by helping them find the perfect eyewear solution.

Apply now

If you are a friendly, enthusiastic individual with a passion for customer service and are interested in joining our team at Paris Miki Optical Helensvale, we would love to hear from you. Please submit your application including your resume and a brief cover letter detailing your relevant experience and why you would be a great fit for this role. We are looking to conduct interviews and