Optical Transceivers Customer Support Engineer (Eoptolink US Position)

Eoptolink Technology Inc. (SZSE: 300502), a global leader in optical transceiver solutions for data center and telecom networks, is a leading global provider of optical transceiver solutions for data center and telecom networks. With strong R&D and manufacturing capabilities, we serve the world’s top cloud service providers, equipment vendors, and telecom operators.

We are seeking an Optical Transceivers Customer Support Engineer to join our US team in Fremont, CA.

The candidate will be responsible for supporting North American customers with optical transceiver products, ensuring smooth project execution, and collaborating with global R&D teams.

The scope of the work may involve some of the following activities:

• Act as the first point of contact for customers in the US regarding optical transceiver products (100G/400G/800G/1.6T/3.2T and above).
• Provide technical support: answer customer questions, analyze issues, and coordinate with R&D teams in China for resolution.
• Understand customer requirements and work with internal teams to deliver solutions.
• Support product evaluations, demos, and interoperability testing with switches, routers, and servers.
• Prepare and maintain technical documentation, FAQs, and application notes.
• Collect customer feedback and contribute to product improvement.
• Occasionally support customer visits, on-site troubleshooting, and trade shows.

Qualifications and Skills:

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Optics, or related field.
• Knowledge of optical communication, transceivers, or high-speed networking.
• Hands-on experience with Ethernet, I²C/MDIO, PRBS/BERT testing, or optical measurement equipment is a plus.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently in a cross-border, multicultural environment.

Work Location: Fremont, California

Please submit your resume to  [email protected]