Optical Transmission Engineer

Key Responsibilities for Optical Transmission Network Engineer

1. Incident & Problem Management:
Own the end-to-end resolution of DWDM network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.

2. Infrastructure Collaboration:
Collaborate with cross-functional infra teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.

3. Vendor Management:
Drive technical resolution by managing network vendor support teams for hardware/software issues, troubleshooting, and patching. identification and resolution of network problem.

4. Critical Incident Response:
Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.

5. Technical Coordination:
Drive technical conference calls with support teams to accelerate problem identification and resolution.

6. Communication & Autonomy:
Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.

7. Process Compliance:
Strictly adhere to Customer policies regarding change management, standard operating procedures (SOPs), and security standards.

8. Configuration:
Perform neccassary configuration, commissioning, and optimization of transmission devices based on customer requirements.

9. Network Insight & Optimization:
Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.

10. Preventive Maintenance (PM):
Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.

11. Customer Relationship Management:
Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.

12. Team Collaboration:
Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs (Technical Directors/Teams) on complex problem resolutions.

13. High-Pressure Reliability:
Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs (Service Level Agreements).

Requirement:

• Transmission Fundamentals: In-depth understanding of Transmission network concepts - SDH, MPLS-TP, DWDM, MS-OTN
• Troubleshooting: Advanced hands-on experience in troubleshooting complex network problems
• Advanced Technologies: Experience with advanced technologies such as ASON, Raman, FIDS, C+L, Long haul, OXC, QKD will be advantage.
• Data Center Focus: Knowledge of Data Center environment.
• Soft skills: Logical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.
• with preference for experience in ASON, Raman, FIDS, C+L, Long haul, OXC, QKD and Data Center technologies.

Education:

• Bachelor's Degree in engineering, computer science or equivalent IT filed.

Preferred Qualifications:

• HCIE Transmission certification is an advantage.
• Experience in independently delivering projects

MTS Systems Engineering Pte. Ltd. M&E and IT company registered with BCA under ME01, ME04 and ME05. Bizsafe 4 Certified and ISO9001.