Optician/Optometric Technician

Optician / Optometric Technician

Location: Los Altos Optometric Group | Pacific Eye Care Optometry
Employment Type: Full-Time (32–40 hours/week)
Pay Range: $25–$27/hour, based on experience

About Us

Los Altos Optometric Group and Pacific Eye Care Optometry are patient-focused optometry practices dedicated to providing exceptional vision care and personalized eyewear solutions. We are seeking a knowledgeable, detail-oriented, and customer-service-driven Optician to join our team.

The ideal candidate has experience in optical dispensing, eyewear selection, and patient education, with a strong understanding of prescription lenses, frame fitting, and optical measurements. We are looking for someone who takes pride in helping patients achieve the best possible vision, comfort, and style while contributing to a positive patient experience.

Position Summary

The Optician is responsible for assisting patients with selecting frames and lenses, interpreting eyeglass prescriptions, taking accurate optical measurements, fitting and adjusting eyewear, and coordinating the ordering and dispensing process. This role requires strong interpersonal skills, attention to detail, and the ability to work collaboratively with optometrists and other office staff.

The successful candidate will help maintain an organized optical dispensary, support optical sales, and ensure patients receive high-quality eyewear and excellent service from selection through final dispensing.

Key ResponsibilitiesPatient Care & Optical Sales

• Greet and assist patients in selecting frames that meet their prescription requirements, lifestyle needs, budget, and personal preferences.
• Educate patients on lens options, coatings, materials, progressive lenses, and other optical products.
• Explain eyewear recommendations and pricing clearly and professionally.
• Provide personalized recommendations to help patients make informed purchasing decisions.
• Maintain a friendly, professional, and patient-focused environment.
• Follow up with patients regarding eyewear orders, adjustments, and outstanding issues as needed.

Optical Measurements & Dispensing

• Interpret spectacle prescriptions and identify appropriate lens options.
• Take accurate optical measurements, including pupillary distance (PD), segment height, and other measurements required for proper lens fabrication.
• Verify lens specifications and eyewear orders for accuracy.
• Dispense completed eyewear and ensure proper fit, comfort, and visual performance.
• Perform frame adjustments, repairs, nose-pad replacements, and minor eyewear maintenance.
• Troubleshoot common eyewear concerns and coordinate remakes or prescription-related issues with the appropriate team members.
• Recognize when a patient’s concerns require evaluation by the optometrist.

Optical Orders & Inventory

• Enter and manage optical orders accurately and efficiently.
• Communicate with optical laboratories and vendors regarding orders, delays, remakes, and warranty issues.
• Track eyewear orders from placement through completion and patient pickup.
• Maintain accurate records of optical purchases, prescriptions, measurements, and order status.
• Monitor frame inventory, assist with merchandising, and maintain an attractive, organized optical dispensary.
• Assist with inventory counts, frame selection, and vendor product updates.

Teamwork & Office Operations

• Coordinate with optometrists, reception staff, and other team members to ensure a smooth patient experience.
• Communicate effectively regarding prescription concerns, patient requests, and order issues.
• Assist with patient check-in, phone calls, appointment scheduling, and other front-office duties when needed.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Follow office procedures for optical sales, payment collection, order tracking, and documentation.
• Contribute to a positive, collaborative, and professional work environment.

Qualifications Required

• High school diploma or equivalent.
• Minimum of 1 year of experience in optical dispensing, eyewear sales, or a related customer-facing role.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to understand and work with eyeglass prescriptions.
• Comfortable using computers, point-of-sale systems, and electronic records.
• Ability to multitask and manage competing priorities in a busy optometry practice.
• Professional demeanor and commitment to patient satisfaction.

Preferred

• Experience working as an optician in an optometry or ophthalmology practice.
• Knowledge of single-vision, bifocal, trifocal, and progressive lens designs.
• Familiarity with high-index lenses, photochromic lenses, polarized lenses, and specialty lens options.
• Experience taking optical measurements and performing frame adjustments and repairs.
• Familiarity with optical laboratories, lens ordering systems, and optical vendors.
• Experience with vision plans such as VSP, EyeMed, and other vision insurance programs.
• Knowledge of optical benefits, copayments, patient out-of-pocket costs, and frame or lens allowances.
• Experience with optical inventory management and retail sales.
• Familiarity with electronic health records and practice management software.

Skills & Attributes

• Friendly, approachable, and patient-focused.
• Strong sales and consultative communication skills without being overly aggressive.
• Detail-oriented with a commitment to accurate measurements and eyewear orders.
• Comfortable explaining technical lens options in an easy-to-understand manner.
• Strong problem-solving skills and the ability to resolve patient concerns professionally.
• Reliable, punctual, and accountable for assigned responsibilities.
• Able to work independently while collaborating effectively with the rest of the team.
• Interested in continued learning about optical products, lens technology, and eyewear trends.

Benefits

• Competitive hourly pay: $25–$27/hour, based on experience.
• Paid time off and holidays.
• Employee vision/health benefits.
• Retirement 401k plan opportunities.
• Professional development and on-the-job training.

To Apply

Please submit your resume and a brief cover letter outlining your optical experience, eyewear dispensing skills, and commitment to providing excellent patient care.

We look forward to welcoming a dedicated optician to our team!

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person