Optics Infrastructure & Technical Engineer (DWDM / Optical Transport)

Job Summary

This position is responsible for the design, implementation, monitoring, and operational design support of the organization’s optical transport networks. The role ensures high availability, performance, and SLA compliance across DWDM and Dark Fiber infrastructure, while supporting NOC operations, project delivery, and global network initiatives.

Key Responsibilities

1. Network Operations Design & Incident Management

• Design and maintain WDM implementation and operational protocols, and cascade them to NOC teams for execution.
• Oversee and support day-to-day NOC operations, ensuring compliance with SOPs and operational standards.
• Manage network incidents end-to-end, including identification, triage, troubleshooting, resolution, and post-incident analysis.
• Ensure network performance meets defined SLAs and internal KPIs.

2. DWDM / Optical Transport Engineering

• Plan and deploy DWDM systems, including topology design and optical path engineering.
• Configure, integrate, and maintain DWDM platforms (e.g., Ciena, Huawei, Nokia).
• Perform link budget analysis, optical power balancing, and capacity expansion planning.
• Troubleshoot optical transmission issues, alarms, and degradation events.

3. Testing, Commissioning & Maintenance

• Conduct OTDR, OSA, BER, and power level testing during installation, maintenance, and fault isolation.
• Perform acceptance testing and commissioning for new fiber links and DWDM capacity upgrades.
• Execute preventive and corrective maintenance activities to minimize service impact and downtime.

4. Project Management Support

• Provide technical support for projects, including project preparation, internal pre-sales support, solution design, testing, and delivery.
• Deliver in-depth technical presentations, proposals, and solution briefings for upcoming and ongoing projects.
• Support equipment installation, provisioning, and commissioning in data center environments.

5. Collaboration & Specialist Support

• Act as a technical specialist within assigned virtual teams, providing consultative support to other engineers.
• Coordinate with IP, Core, Transmission, and Field teams for end-to-end service delivery.
• Liaise with vendors and service providers for upgrades, troubleshooting, technical escalations, and solution optimization.
• Provide technical guidance and training to NOC staff and field engineers.

6. Global Network Support & Documentation

• Support global network operations, including regular site visits to regional NOCs.
• Maintain accurate network design documentation, fiber maps, configurations, and operational records.
• Prepare performance, fault analysis, and operational reports.
• Support audits, compliance checks, and internal reviews.

7. Other Duties

• Perform other ad hoc duties as assigned by the supervisor or management.

Qualifications

Education

• Bachelor’s Degree in Telecommunications, Electrical/Electronic Engineering, or a related field.

Experience

• Fresh graduates are highly encouraged to apply.
• Experience in 24x7 NOC or operational network environments is preferred.
• Experience acting as a technical lead or senior engineer on optical transport projects is an advantage.

Technical Skills

• Strong understanding of optical transmission technologies (DWDM, OTN, SDH, SONET).
• Solid knowledge of Layer 1–3 networking concepts and troubleshooting.
• Proficiency in DWDM platforms (e.g., Ciena, Huawei, Nokia) and network management systems (e.g., U2000, OneControl).
• Hands-on experience with fiber testing and measurement tools (OTDR, OSA, Power Meter).

Soft Skills

• Strong analytical and problem-solving abilities.
• Effective communication and stakeholder management skills.
• Ability to work independently and perform under pressure in a mission-critical environment.