Optometrist

The role of an Optometrist at reputed eyewear company is different from competing brands and is not limited to only eye check-ups but also
includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,
dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience

Responsibilities

1. Customer focus: Driving Net Promoter Score
   *Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
   *Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
   *Understanding the POS system to ensure that the transactions are processed effectively
   *Being dedicated to customer satisfaction and resolving any concerns that the customer has
2. Eye check-up & dispensing
   *Following the 12-step Optometry process at company during the eye check-up
   *Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
   *Performing a quality check of the lenses fitted before handing over the product to the customer
3. Product recommendation
   *Presenting the customer with an optimal selection of products based on customer preferences
   *Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
4. Achieving sales Vs. Plan & SOP adherence
   *Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
   *Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
5. Store upkeep & maintenance
   *Maintaining the store as per company standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
   *Ensuring the security of all company equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies
*Minimum qualification: Diploma in Optometry
*Ability to build rapport and trusting relationships
*Ability to understand unstated needs of the customer and offer solutions
*Clear communication and active listening skills
*Ability to adapt to changing environment and openness to learn
*Proactive task ownership, result-orientation, and customer-orientation
*Ability to multitask and organize activities based on priority

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Pay: ₹23,000.00 - ₹41,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person