Optometry Front Desk Coordinator

As the front desk coordinator at Back Bay Eye Care - Cobb Corner, you spend your days at work connecting warmly with patients and making everything run smoothly behind the scenes. You share our values of growth, communication, and excellence. You enjoy professional development opportunities, as we have a strong culture of promoting from within. You never work weekends.

Back Bay Eye Care is an independent Optometry practice and optical shop. We are looking for a friendly, motivated professional to join our team as a front desk coordinator (medical receptionist). The primary responsibility for this role is to create an outstanding patient experience. Personality and willingness to learn are the key qualifications. Candidates with previous experience in customer service or healthcare are encouraged to apply.

Primary Responsibilities:

• Provide a high level of customer service to all patients by welcoming patients to the practice, scheduling appointments, and completing check-in and check-out processes

• Demonstrate responsiveness to our patients by answering phones, replying to email inquiries, scheduling appointments, and verifying insurance information

• Maximize our providers’ schedules by creating appointments, maintaining a detailed wait list, and performing appointment confirmations

• Act as a trusted expert and advisor to our patients, explaining office policies and insurance benefits

• Maintain cleanliness and organization of the office, with particular attention to the front desk and the waiting area

• Complete other tasks as assigned

Benefits include PTO, health insurance contribution, dental insurance contribution, 401k with match, and a generous employee eyewear program.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Ability to Commute:

• Stoughton, MA 02072 (Required)

Work Location: In person