Oracle Application Support

Hiring: Oracle Support L1 – Oracle Fusion (Finance)

We are looking for an Oracle Support L1 to join a Shared Services client on a 6-month project in Alabang. As the client brings more business units onto Oracle Fusion, you'll support its Finance users. We're looking for candidates who can be deployed ASAP.

Key responsibilities:

• Give first-level support to Oracle Fusion Finance users
• Log, triage, prioritize and resolve incidents and service requests within agreed SLAs
• Troubleshoot common functional issues in Fusion Finance modules (e.g., GL, AP, AR, Fixed Assets, Cash Management)
• Help newly onboarded business units with user access, navigation and day-to-day transactions
• Escalate complex issues to L2/L3 or Oracle Support, with clear documentation
• Maintain knowledge articles, FAQs and user guides to support BU onboarding

What we're looking for:

• Hands-on experience supporting Oracle Fusion Financials, or Oracle EBS Finance
• Working knowledge of finance and accounting processes
• Experience with ticketing tools and SLA-driven support environments
• Real estate industry experience is a plus
• Strong communication and customer-service skills with non-technical users
• Available to start immediately or on short notice

Location: Alabang, Muntinlupa City

Work arrangement: Onsite for the first 2 months, then hybrid (2–3x a week onsite)

Engagement: 6-month project

Industry: Shared Services