Oracle Customer Data Management

Role & responsibilities

• Develop and maintain Oracle CDH solutions, enhancements, extensions, and customizations based on business requirements.
• Support Customer Data Hub processes involving TCA model, customer accounts, customer sites, contacts, customer profile data, and customer merge activities.
• Configure and support duplicate identification, survivorship rules, partial / full merge processes, override scenarios, data validation, cleansing, and enrichment.
• Provide technical and functional support for customer and site maintenance, production issues, and quote-to-cash process touchpoints.
• Build and enhance Oracle MDM interfaces, custom reports, forms, extensions, custom applications, and data migration utilities.
• Work closely with business users, service business partners, DBAs, admins, and surrounding application teams to troubleshoot cross-platform dependencies and incidents.
• Prepare design documents, configuration documents, technical specifications, test cases, and user training / support documents.
• Support SIT, UAT, deployment, production validation, post-go-live stabilization, and ongoing maintenance activities.
• Communicate technical information clearly and drive problem resolution with strong analytical and troubleshooting skills.