Oracle CX Solution Architect(Functional)

Overview

We are seeking a dynamic and highly skilled Oracle CX Solution Architect (Functional) to lead the design and implementation of innovative customer experience solutions. In this role, you will leverage your expertise in Oracle Customer Experience (CX) suite, enterprise architecture, and cloud computing to deliver scalable, efficient, and seamless customer engagement platforms. Your energetic approach will drive collaboration across cross-functional teams, ensuring that client requirements are translated into robust technical solutions that align with business goals. If you thrive in a fast-paced environment and are passionate about transforming customer interactions through cutting-edge technology, this opportunity is for you!

Duties

• Lead the analysis of client business processes to identify opportunities for Oracle CX solutions that enhance customer engagement and operational efficiency
• Design comprehensive solution architectures incorporating Oracle CX modules such as Service Cloud, Marketing Cloud, Sales Cloud, and Commerce Cloud, ensuring integration with existing enterprise systems
• Develop detailed functional specifications, process flows, and system design documentation using UML (Unified Modeling Language) and other modeling tools
• Collaborate with technical teams to implement cloud-based architectures leveraging cloud computing platforms like AWS or Azure, ensuring high scalability and performance
• Facilitate requirements gathering sessions with stakeholders to define project scope, objectives, and deliverables aligned with SDLC (Software Development Life Cycle) best practices
• Oversee system integration using APIs such as RESTful APIs and SOAP web services; ensure seamless data flow across disparate systems including Salesforce, MongoDB, MySQL, and Oracle databases
• Drive continuous improvement through DevOps automation practices like CI/CD pipelines using Jenkins or Git; promote agile software development methodologies for rapid delivery
• Provide expert guidance on service-oriented architecture (SOA), application architecture design, and distributed systems to ensure robust solution deployment
• Support system design for scalable distributed systems utilizing containerization tools like Docker or Kubernetes; ensure adherence to security standards including identity & access management

Qualifications

• Proven experience as an Oracle CX Solution Architect or similar role with a strong focus on functional design and enterprise solutions implementation
• Deep understanding of Oracle CX modules along with experience integrating third-party platforms such as Salesforce or WordPress
• Hands-on knowledge of cloud architecture principles, cloud development frameworks, and cloud infrastructure management (AWS, Azure)
• Proficiency in modeling tools like UML; familiarity with WCF (Windows Communication Foundation), RESTful API development, XML/JSON data formats, and web services integration
• Strong background in software development lifecycle (SDLC), system design for scalable distributed systems, and application architecture design
• Technical expertise in NoSQL databases like MongoDB or Cassandra; relational databases including MySQL and Microsoft SQL Server
• Experience working within Agile environments utilizing version control systems such as SVN or Git; familiarity with CI/CD tools like Jenkins or Maven
• Excellent communication skills to gather requirements effectively and translate them into actionable technical solutions for diverse stakeholders

Join us to shape the future of customer experience by designing innovative solutions that make a real difference. Your energy and expertise will help us deliver enterprise-grade applications that are scalable, secure, and aligned with the latest technological advancements.

Pay: $70.00 - $85.00 per hour

Work Location: Remote