Oracle CX Technical Lead

Job Role: Oracle CDM Cloud Technical Lead

Lead the design and delivery of Oracle Customer Data Management Cloud solutions, ensuring accurate, governed customer master data across Oracle Fusion and external systems.

Responsibilities

• Design CDM Cloud solutions for customer, account, contact, hierarchy, duplicate management, matching, merge, and survivorship.
• Define data governance, ownership, quality rules, and golden-record processes.
• Design integrations using Oracle Integration Cloud, REST/SOAP APIs, BI Publisher, and bulk-import tools.
• Lead data migration, cleansing, mapping, validation, reconciliation, and cutover.
• Configure security, roles, audit, and data-access controls.
• Lead requirement workshops, prepare solution designs, and support testing and deployment.
• Advise stakeholders on Oracle CDM best practices and delivery risks.

Required Skills

• Oracle CDM Cloud / Fusion Customer Data Management implementation experience.
• Strong understanding of customer master data, data quality, and governance.
• Oracle Integration Cloud and Oracle Fusion REST/SOAP API experience.
• Experience with Import Management, BI Publisher, OTBI, and data migration.
• Strong communication, stakeholder management, and solution-design skills.

Preferred

• Oracle Cloud certification in Sales or CDM.
• Experience integrating Oracle CDM with Salesforce, Dynamics, SAP, or other CRM/MDM platforms.