Ekloud Data Labs
Oracle Functional HCM Consultant
Skills
21 days ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
7 October 2026
What they need
6-12 yrs
Key Responsibilities -
Triage, diagnose and resolve HCM incidents and service requests within agreed guardrails, using runbooks and the known-error database. - Perform setup and reference-data corrections inside agreed guardrails; fulfil standard service requests. - Triage interface failures and replay known-good classes for HCM-owned seams. - Escalate to the L3 Module Lead within 30 minutes on P1 events, or wherever resolution falls outside L2 guardrails. - Classify every ticket with priority, request type and resolution category. - Support the guided self-service and knowledge assistant rollout for recurring HCM user journeys (absence, timecards, etc.).
Required Skills & Experience - Hands-on Fusion HCM application support experience. - Comfort working against runbooks, known-error databases, and a structured escalation model. - Attention to ticket data quality for downstream SLA reporting
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