Oracle Fusion HCM Application Support

Location:

Gdynia, Poland

Business:

Global Shared Services

Position type:

Full Time

Contract type:

Permanent Employee

Job ID:

7696

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About GSS

As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.

About the role

You will be the first point of contact for employees, managers and HR users seeking support with Oracle HCM Cloud and related HR systems. You will resolve day-to-day requests, guide users, protect data quality and ensure that more complex issues reach the right specialist team.

Key responsibilities:

• Respond to support requests concerning Oracle HCM Cloud and related HR processes.
• Investigate and resolve common access, data, transaction and reporting issues.
• Guide employees, managers and HR users in using the system and following the correct process.
• Record actions clearly, keep users informed and meet agreed service levels.
• Recognize issues that require specialist support and escalate them with complete, accurate information.
• Create and improve user guidance, knowledge articles and standard support practices.
• Support testing and user communication for system updates and process changes.

What we offer

• Flexible work arrangements for better work-life balance.

• Generous paid leave, including annual, sick, compassionate, local public holiday, marriage, maternity, paternity and medical leave.

• Medical benefits, including insurance and annual health check-ups.

• Pension and insurance benefits, including Group Term Life Insurance, Group Personal Accident Insurance and Travel Insurance.

• Training and development support, including training sponsorship, on-the-job training and development programmes.

• Additional benefits, including Long Service Awards and mobile phone reimbursement.

  Company bonus/profit-sharing opportunities.

• Benefits may vary depending on position, tenure, contract and grade level.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

• Experience in customer support, HR operations, shared services or a service desk environment.
• Good understanding of HR processes and the importance of accurate employee data.
• Confidence using business applications; experience with Oracle HCM Cloud or another HR system is an advantage.
• Strong analytical and problem-solving skills, with attention to detail.
• Clear written and verbal communication in English.
• Ability to prioritize requests, take ownership and work within defined procedures.
• Collaborative, service-oriented and comfortable working with colleagues across functions and countries.

Experience with Oracle Fusion HCM modules will be considered a strong advantage. Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Benefits

Please note that some benefits may vary depending on location, business area, and employment terms. Please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Shape Your Career

We support you in exploring different career opportunities or shifting between teams or locations, so that you can shape your career according to what you find motivating. We dare, and so can you.

Ergonomic Workplace

Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means here. We also make it easier for you to arrange your working space at home with a desk grant.

Securing Your Future

After six months of service, wcontribute 5% of your gross salary monthly to your individual Pension Account under the PPE (Pracowniczy Program Emerytalny), and you can choose to contribute more.

Medical Package and Wellbeing Initiatives

Alongside a healthcare package where you can sign up your spouse and children, you have access to the many wellbeing initiatives we run. Workshops, webinars, consultations with specialists are just a few examples of how we care for your wellbeing.

33 Days of Sick Leave Fully Paid By Employer

Mutual trust is the foundation of our relationships. That’s why we offer fully paid sick leave: 33 days at 100% of your base salary (14 days for employees over 50) to help you recover and be ready for new challenges.

Good Office Location and Free Parking

Our office is located near SKM and PKM train stations, and the bus stops are just outside our building. But if you prefer to commute by car, we have free outdoor and underground car park available.

Support for learning

We support your development with up to 50% coverage of job-related courses, studies, or language classes.

Sports & Transport Benefits

You get an annual budget for sports and wellbeing services. Whether that’s a Multisport Plus card, reimbursing public transport cost or other sport activities - the choice is yours.

Lunch Card

You get a lunch card with a top-up for every day you work from the office.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you. You can also use an additional 24-day work-from-home package per year to balance work and life.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

about DEI

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

about Working here