Oracle Fusion HCM Support Specialist

Job Summary

To provide functional and technical support for Oracle Fusion HR (HCM) applications. The role involves supporting day-to-day operations, troubleshooting system issues, managing configurations, handling user queries, supporting integrations, and ensuring smooth functioning of HR business processes

Responsibilities:

Application Support & Incident Management

• Provide Level 1, Level 2, and Level 3 support for Oracle Fusion HCM applications.
• Analyze, troubleshoot, and resolve functional and technical issues raised by end users.
• Monitor incident queues and ensure timely resolution

 HCM Functional Support

• Support and maintain HCM modules.
• Configuration and setup changes, Workflow management
• Approval rules maintenance, Security role management
• Troubleshooting, Data corrections and validations
• User access provisioning

 System Configuration & Enhancements

• Configure HCM modules based on business requirements.
• Document system configurations, business processes, and SOPs.
• Assist in implementing enhancements and change requests.

Reporting & Analytics

• Develop and maintain reports (eg OTBI Reports, BI Publisher Reports, HCM Extracts, Dashboards and analytics)
• Support HR reporting and compliance requirements.
• Ensure data accuracy and integrity across reports and interfaces.

Stakeholder Management

• Work closely with HR, Payroll, Finance, and IT teams to gather requirements.
• Communicate technical concepts clearly to non-technical stakeholders.
• Conduct end-user training and prepare user guides.

Requirements:

• Degree in IT/Computer Science or relate discipline
• 3–7 years of experience in Oracle Fusion HCM support or implementation
• Good understanding of HR business processes
• Experience supporting Oracle Fusion Cloud applications